Repair the Windows SharePoint Services Domain Name System

Problem   One or more of the following:

  • The Domain Name System (DNS) is not working with the internal Web site.

  • The record for the internal Web site is corrupted.

  • You get an error in Microsoft Internet Explorer that says that you are not connected to the Internet.

Click Start, click Run, type nslookup, and then press ENTER. Type companyweb, and then press ENTER. Instead of returning name and address information, you get one of the following results:

  • A message that says, “Can’t find companyweb:Non-existent domain.”

  • A message that says, “DNS request timed out.”

  • A message that says, “Unknown can’t find companyweb: No response from server.”

  • The prompt does not return a line containing “Address.”

  • The address that is returned is not the IP address of the server that is running Windows SBS 2008.

Solution   Restart the DNS server to resolve the timeout issue, and then recreate the DNS record.

To restart the DNS server
  1. Click Start, click Run, type services.msc, and then press ENTER.

  2. On the User Account Control page, click Continue.

  3. Click DNS Server, and then click Start or Restart.

Recreate the DNS record
  1. Click Start, click Administrative Tools, and then click DNS.

  2. On the User Account Control page, click Continue.

  3. Expand the server name, expand Forward Lookup Zones, and then expand the domain name.

  4. Create a record for the internal Web site: Right-click the domain name, and then click New Alias (CNAME).

  5. In Alias name, type Companyweb.

  6. In Fully Qualified Domain Name (FQDN) for target host, type hostname.<FullDomainName>., where <FullDomainName> is the full computer name of the computer that is running Windows SBS 2008.

    Make sure to include the period at the end of hostname.<FullDomainName>.

  7. Click OK. If you are prompted to replace the old record, click Yes.

To read the most recent version of this topic, see the Microsoft Web site ( The most recent version might contain additional information that was not available when Windows SBS 2008 was released.

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