Event ID 10101 — Virtual Machine Integration Services

Updated: April 7, 2009

Applies To: Windows Server 2008

This is preliminary documentation and subject to change.

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Virtual Machine Integration Services

Event Details

Product: Windows Operating System
ID: 10101
Source: Microsoft-Windows-Hyper-V-VMMS
Version: 6.0
Symbolic Name: MSVM_VMMS_VM_VSS_CHANGE_STATE_FAILED
Message: Failed to change the state of virtual machine '%1'. (Virtual machine ID %2)

Resolve

Check integration services version

The version of a component of integration services is incompatible with another version. To fix this problem, remove the existing version from the operating system on the virtual machine. Ensure that you have installed the latest version of Hyper-V (http://go.microsoft.com/fwlink/?LinkID=122188),  and then install integration services again.

Check virtual machine state

If you were trying to take a VSS snapshot, try manually saving the virtual machine and then retry the VSS snapshot operation.

If you were trying to restore a VSS snapshot, try turning off the virtual machine manually and then retry the restore operation.

If you tried an abort of the writer operation or if the backup application has crashed, set the virtual machine to the running state manually and then try the backup operation again after the state transition is completed.

For more information about snapshots, see http://go.microsoft.com/fwlink/?LinkId=147648.

Check Guest for failed VSS Snapshot

Please check the event log in the guest to analyze why the VSS snapshot failed and then retry the operation.

Retry VSS snapshot operation

Retry the VSS Snapshot operation.

For more information about snapshots, see http://go.microsoft.com/fwlink/?LinkId=147648.

Retry the restore operation

Retry restoring the virtual machine from backup.

Check file location

Change the restore location and then try the operation again.

Check VDEV version

Ensure that the version of the virtual device driver (VDEV) installed in the virtual machine matches that of the virtualization server (somteimes called a host). If not, reinstall the integration components in the virtual machine.

Verify

The integration services are all shown in a running state in the service control manager of the virtual machine. All the guest Hyper-V drivers are in a healthy state. Additionally, any operations that involve the integration services complete successfully.

 

Related Management Information

Virtual Machine Integration Services

Hyper-V

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