CCF Administration

  • Article

The CCF Administrator Console (referred to as Admin Console) is an MMC snap-in for administering the Framework. The console lets the administrator manage and configure the following components of the system:

  • Agents

  • Agent groups

  • Roles

  • Hosted and Non-Hosted Applications

  • Workflows and Workflow Steps

  • Configuration of Authorization Manager (AzMan) store (Roles and Groups)

  • Application mapping for groups in the Authorization Manager or CCF Database

  • Skills

  • Channels

  • Settings

    • Phones
    • General Settings
    • Agent Presence States
    • Configurations

See Also

Starting the Administrative Console

Managing DCS Services