Creating a New Group

To add a new Group, use the following steps:

1. In the Admin Console, expand the root node <Machine Name> in the left-hand tree pane.

2. Click on the Groups Node.

3. Right-click in the blank area on the List View pane and click New then Group.

4. The Add New Group Wizard window will be displayed. On the welcome screen click Next.

5. The Add New Group Wizard (Step 1 of 2) screen will be displayed as shown below and the administrator can enter the general details of the New Group. Currently, the CCFUsers group is used for agents.

6. 

7. Add a Group Wizard Screen 1

9. Type the Group Name (mandatory field) and click Next to continue. All non-mandatory information regarding the group can be filled in later from the Group Property page.

10. The Add New Group Wizard (Step 2 of 2) screen will be displayed as shown in below. The administrator can associate available agents with the selected Group.

11. 

12. Add a Group Wizard Screen 2

14. To associate agents with a group, select one or more agents in the Available list and click the > assignment button. Clicking the >> assignment button will move all items from one list to the other.

15. Selected agents will be added to the Selected list. Click Finish.

16. The administrator can cancel the creation of a new Group at any time by clicking Cancel.