Managing Roles

CCF uses groups and roles to manage the access and privileges of an agent. After creating a role, you can assign application mappings to a role, which are inherited by all members belonging to the role. For example, a Contact Center Manager role would have access to more applications than a Contact Center Agent.

The following topics discuss how to search, create, modify, and delete roles:

• Searching for Roles
• Creating a New Role
• Modifying Role Properties
• Deleting a Role