Using SQL Management Studio to Configure a Non-Hosted Application

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The following procedure assumes that you are familiar with SQL Management Studio, and that you have access permissions to modify the CCFInfrastructure database on the SQL server, CCFSQL.

After you complete this procedure, agents will be able to view the non-hosted application on the Applications menu.

To configure a non-hosted application

  1. Start SQL Management Studio, and connect to the SQL server, CCFSQL.
  2. Open the CcfInfrastructure database, and then open the NonHostedApplications table.
  3. In the Name column, type a name for the application in the appropriate row. This name will appear on Agent Desktop Applications menu.
  4. Type the command used to start the non-hosted application from the command line. For example, to start Notepad, the command is Notepad.exe.
  5. The DefaultApp column indicates whether the non-hosted application name should be displayed in bold font. Type 1 in this column to indicate that the name should appear in bold font.