Troubleshooting Softphone Features
Refer to following table if you encounter problems when you configure or use the telephone features of the Agent Desktop.
Problem |
Cause |
Solution |
|---|---|---|
The Phone menu on the Agent Desktop is disabled. |
The CTIType is not configured in the database. |
Configure the CTIType in the Options table of the CCFInfrastructure database. |
The CTIType is configured in the database and the Phone menu is enabled; however, when the agent makes a call from Softphone, the status is always ringing. |
The Area Code is not set properly. |
Open Control Panel, and click Phone and Modem Options. Change the Area Code to 0. |