Managing Channels

A channel in CCF is a medium through which an Agent receives data required to interact with other agents. Agent Desktop allows agents to manage various channels such as voice, email, interactive voice systems, and so on, through a single window. Before using a particular channel in Agent Desktop, you must configure the channel in Admin Console.

The following topics discuss how to search, create, assign, and delete channels:

• Searching for Channels
• Creating a New Channel
• Assigning Channels
• Deleting a Channel
• Managing Channels through the CCF Database