Creating a New User in Active Directory

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In order to add a user to the CCF Admin Console or to configure a user once they are added, the user must be created in the database. This is done through the Active Directory.

To create a new agent in the database, do the following:

  1. Open the Active Directory users list: Start -> Administrative Tools -> Active Directory Users and Computers.

  2. Expand the CCF.demo (the domain) node in the left-hand tree pane.

  3. Double-click the Users folder to open it.

  4. In the menu bar, click Action, then New, then User.

  5. Dd632748.54046e8c-5f00-46d0-8c96-eb11273ac32c(en-us,TechNet.10).png

  6. New Object-User window

  7. The New Object – User window will open. Add the information for the new user in the spaces provided and click Next.

  8. Type in and confirm the user’s password. The password field cannot be left blank. For the VPC version, check the checkbox for Password never expires. Click Next.

  9. Make sure the settings on the confirmation screen are correct. Click Finish.

The new agent is displayed in the list of users.