Using Softphone to Transfer a Call

This section describes how to use SoftPhone to transfer a customer call to another agent.

To transfer a call

1. On the Phone menu, select Transfer.

2. In the Call text box, type the phone number of DemoAgent2, Ivo Haemels (###-####).

3. Click the Dial button.

4. The call will be transferred to DemoAgent2.

5. Note

   The phone number of DemoAgent2 should be mapped either in the Options table or in AgentDesktop.exe.config of DemoAgent2’s computer.