Using Softphone to Transfer a Call

This section describes how to use SoftPhone to transfer a customer call to another agent.

To transfer a call

  1. On the Phone menu, select Transfer.
  2. In the Call text box, type the phone number of DemoAgent2, Ivo Haemels (###-####).
  3. Click the Dial button.
  4. The call will be transferred to DemoAgent2.
  5. Dd632751.note(en-us,TechNet.10).gifNote:
    The phone number of DemoAgent2 should be mapped either in the Options table or in AgentDesktop.exe.config of DemoAgent2’s computer.