Managing Agents through the CCF Database

This section explains how to add a new agent and configure rights and permissions for the agent, through the SQL Server. It is recommended that you use the Admin Console application to complete this activity. For more information on creating new agents in the Administration Console, see Using the Admin Console to Create a New Agent.

The information in this section is useful if want to:

  • Add multiple agents through a query or by importing data from an external source.
  • Update the existing database to make bulk edits to the agent information.

See Also

Adding a New Agent

Configuring Agent Information in SQL Server

Adding an Agent's Phone Number

Configuring Agent Skills

Modifying Agent Presence States