Configuring Operations Manager 2007 R2 Alerts for Forwarding

  • Article

Applies To: Operations Manager 2007 R2, Operations Manager 2007 SP1

You can use the <EMS> Connector Configuration dialog box to map properties of Operations Manager 2007 R2 alerts to synchronize with events in other remote systems. The <EMS> Connector Configuration dialog box has the following tabs for configuring alerts for forwarding.

  • Alert Fields

    • IBM Tivoli Enterprise Console Connector

    • BMC Remedy ARS Connector

    • Universal Connector

  • Property Mapping

    • HP Operations Manager

  • Severity Mapping

    • HP Operations Manager

    • IBM Tivoli Enterprise Console Connector

    • BMC Remedy ARS Connector

  • Resolution State Mapping

    • HP Operations Manager

    • IBM Tivoli Enterprise Console Connector

    • BMC Remedy ARS Connector

Setting Alert Fields for Forwarding with Alerts

You can use the Alert Fields tab of the <EMS> Connector Configuration dialog box to select Operations Manager 2007 R2 alert fields to be included with the alert that is sent to the remote system.

The Alert Fields tab has the following sections with check boxes for alert fields grouped by function.

  • Alert
    Category

    Context

    Description— default

    Modified By— default

    Modification Time— default

    Owner— default

  • Custom fields
    Custom Field 1— default

    Custom Field 2— default

    Custom Field 3— default

    Custom Field 4— default

    Custom Field 5— default

    Custom Field 6

    Custom Field 7

    Custom Field 8

    Custom Field 9

    Custom Field 10

  • Connector
    Connector Status

    Connector ID

  • Monitoring objects
    Monitoring Object Display Name

    Monitoring Object Full Name

    Monitoring Object ID

    Monitoring Object in Maintenance Mode— default

    Monitoring Object Health State— default

    Monitoring Object Name— default

    Monitoring Object Path— default

    Management Server Name— default

  • Misc
    Computer Name— default

    Domain Name— default

    Last Modified By nonConnector

    Maintenance Mode Last Modified

    Monitoring Class ID

    Monitoring Rule ID

    Principal Name

    Resolved By

    Site Name

    State Last Modified

    Time Added

    Time Resolution State Modified

    Time Resolved

    Product Knowledge

Important

If either the Company Knowledge or Context fields are selected for the IBM Tivoli Enterprise Console (TEC) Connector, you should reduce the Maximum field size setting on the Operations Manager page of the TEC Connector Configuration dialog box to a lower number, such as 1000. This is necessary because of the event size limits in TEC. If you do not make this adjustment, it is possible that forwarded alerts might not be handled properly in TEC.

Mapping Properties from Operations Manager 2007 Alerts to HP Operations Manager Events

You can use the Property Mapping tab of the HP Operations Manager Connector Configuration dialog box to map Operations Manager 2007 R2 alert properties to HP Operations Manager event properties.

The Property Mapping tab has the following sections and elements.

Current OVO to Operations Manager Property Mappings

  • OVO event property
    This column displays the configured HP Operations Manager event properties.
  • Operations Manager alert property
    This column displays the configured Operations Manager 2007 R2 alerts as mapped to the HP Operations Manager event properties.
  • Remove Mapping
    Click this button to remove a selected set from the mappings table.

Map OVO event to Operations Manager alert property

  • OVO event property
    Select from this list of HP Operations Manager event properties.
  • Operations Manager alert property
    Select from this list of Operations Manager 2007 R2 alert properties to map to the selected HP Operations Manager event property.
  • Add Mapping
    Click this button to add the currently selected mapping to the mappings table.

Optional text messages

  • OVO event properties
    This column displays the configured HP Operations Manager event properties.
  • Optional text message
    Use this column to enter and map optional text messages associated to HP Operations Manager event properties.

Mapping Operations Manager 2007 Severity Levels to the Remote System

The Severity Mapping tab of the <EMS> Connector Configuration dialog box enables you to map Operations Manager 2007 R2 severity levels to equivalent remote system settings.

The Severity Mapping tab has the following sections and elements.

Current <EMS> to Operations Manager severity mappings

  • <EMS> severity
    This column displays the configured remote system severity.
  • Operations Manager severity
    This column displays the configured Operations Manager 2007 R2 severity as mapped to the remote system severity.
  • Remove Mapping
    Click this button to remove a selected set from the mappings table.

Map <EMS> to Operations Manager Severity

  • <EMS> severity
    Select from this list of the remote system severity levels.
  • Operations Manager severity
    Select from this list of Operations Manager 2007 R2 severity levels to map to the selected remote system severity level.
  • Add Mapping
    Click this button to add the currently selected mapping to the mappings table.

Mapping Operations Manager 2007 Resolution States to the Remote System

The Resolution State Mapping tab of the <EMS> Connector Configuration dialog box enables you to map Operations Manager 2007 R2 resolution states to equivalent remote system settings.

The Resolution State Mapping tab has the following sections and elements.

Current <EMS> to Operations Manager resolution state mappings

  • <EMS> resolution state
    This column displays the configured remote system resolution state.
  • Operations Manager resolution state
    This column displays the configured Operations Manager 2007 R2 resolution state as mapped to the remote system resolution state.
  • Remove Mapping
    Click this button to remove a selected set from the mappings table.

Map <EMS> to Operations Manager resolution state

  • <EMS> resolution state
    Select from this list of remote system resolution state values.
  • Operations Manager resolution state
    Select from this list of Operations Manager 2007 R2 resolution states to map to the selected remote system resolution state value.
  • Add Mapping
    Click this button to add the currently selected mapping to the mappings table.

Note

For Remedy systems, if you change the resolutionstate of an alert to a value other than Assigned or Resolved, and then forward the alert, the resolutionstate will be changed to Assigned when the TicketID is returned.