Voice Mail Self-Help Wizard
Applies to: Office 365 for enterprises, Microsoft Exchange
Answer a few questions about how you want to set up your voice mail. Based on your answers, we'll generate a topic that will help you set up voice mail on your mobile phone.
SelfHelp_Main_Section
[config id="LightVersion"]Voice Mail Setup Reference: Text Only
[config id="SelfHelpStateURL" text="Link to this self-help with current settings"]
[config id="HelpTopicURL" text=""]
[config id="TextBoxPrompt" text="Please make a selection"]
[sh1 id="root" label="What setup task do you want to do?"]
[sh2 text="Learn about voice mail features" label="What features do you want to learn about?"]
[sh3 text="Outlook Web App voice mail"]Learn About Outlook Web App Voice Mail
[sh3 text="Text messaging and voice mail"]Learn About Text Messaging and Voice Mail
[sh3 text="Voice mail notifications"]Learn About Voice Mail Notifications
[sh3 text="Voice Mail Preview"]Learn About Voice Mail Preview
[sh3 text="Play on Phone"]Learn About Play on Phone
[sh3 text="Call Answering Rules"]Learn About Call Answering Rules
[sh3 text="Outlook Voice Access" label="Which Outlook Voice Access topic do you want to view?"]
[sh4 text="Using Outlook Voice Access"]Using Outlook Voice Access
[sh4 text="Quick start voice mail guide"]Quick Start Guide for Outlook Voice Access
[sh4 text="Outlook voice access commands"]Outlook Voice Access Commands
[sh4 text="Accessing e-mail, voice mail, calendar, and contacts on a mobile phone with Outlook on the Web"]Access Voice Mail, E-Mail, Calendar, and Contacts on a Mobile Phone Set Up with Outlook Web App
[sh4 text="Accessing e-mail, voice mail, calendar, and contacts on a mobile phone without Outlook on the Web"]Access Voice Mail, E-Mail, Calendar, and Contacts on a Phone That's Not Set Up with Outlook Web App
[sh2 text="Set up voice mail contacts or speed dialing on your mobile phone" label="Who is your mobile phone service provider?"]
[sh3 text="AT&T" label="What mobile phone do you have?"]
[sh4 text="Apple iPhone from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Apple iPhone
[sh5 text="Set up speed dialing"]Set Up a Favorite on an AT&T Apple iPhone
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="BlackBerry Curve from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T BlackBerry Curve
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T BlackBerry Curve
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="BlackBerry Pearl from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T BlackBerry Pearl
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T BlackBerry Pearl
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="HTC FUZE from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T HTC FUZE
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T HTC FUZE
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Internet-Capable phone from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Internet-Capable Mobile Phone
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Internet-Capable Mobile Phone
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="LG Incite from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T LG Incite
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T LG Incite
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Motorola RAZR from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Motorola RAZR
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Motorola RAZR
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Nokia E71x from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Nokia E71x
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Nokia E71x
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Nokia S60 from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Nokia S60
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Nokia S60
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Palm Centro from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Palm Centro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Palm Centro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Palm Treo 750 from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Palm Treo 750
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Palm Treo 750
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Pantech Duo from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Pantech Duo
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Pantech Duo
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Pantech Duo
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Pantech Matrix Pro from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Pantech Matrix Pro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Pantech Matrix Pro
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Pantech Matrix Pro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung Blackjack from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Samsung Blackjack
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Samsung Blackjack
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Samsung Blackjack
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung Blackjack II from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Samsung Blackjack II
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Samsung Blackjack II
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Samsung Blackjack II
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung Epix from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Samsung Epix
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Samsung Epix
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Samsung Epix
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung Propel Pro from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Samsung Propel Pro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Samsung Propel Pro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung SGH-E250 from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Samsung SGH-E250
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Samsung SGH-E250
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Samsung SGH-E250
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Tilt from AT&T" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on an AT&T Tilt
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on an AT&T Tilt
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on an AT&T Tilt
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh3 text="Sprint" label="What mobile phone do you have?"]
[sh4 text="BlackBerry Curve from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint BlackBerry Curve
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint BlackBerry Curve
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="BlackBerry Pearl from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint BlackBerry Pearl
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint BlackBerry Pearl
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text=" Internet-Capable Mobile Phone from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Internet-Capable Mobile Phone
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Internet-Capable Mobile Phone
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text=" Motorola Q9C from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Motorola Q9C
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Motorola Q9C
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Palm Centro from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Palm Centro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Palm Centro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung ACE from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Samsung ACE
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Samsung ACE
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Spring Mogul from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Spring Mogul
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Spring Mogul
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Touch from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Touch
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Touch
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Touch Diamond from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Touch Diamond
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Touch Diamond
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Touch Pro from Sprint" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Sprint Touch Pro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Sprint Touch Pro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh3 text="T-mobile" label=" What mobile phone do you have?"]
[sh4 text="BlackBerry Curve from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile BlackBerry Curve
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile BlackBerry Curve
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="BlackBerry Pearl from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile BlackBerry Pearl
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile BlackBerry Pearl
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Dash from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile Dash
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile Dash
[sh5 text="Change the number you call to access voice mail"]Change the Number You Call to Access Your Voice Mail on a T-Mobile Dash
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="G1 from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile G1
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile G1
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Internet-Capable Mobile Phone from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile Internet-Capable Mobile Phone
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile Internet-Capable Mobile Phone
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Motorola RAZR from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile Motorola RAZR2
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile Motorola RAZR2
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Nokia 5610 from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile Nokia 5610
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile Nokia 5610
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Nokia 7510 from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile Nokia 7510
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile Nokia 7510
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung Memoir from T-Mobile" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a T-Mobile Samsung Memoir
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a T-Mobile Samsung Memoir
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh3 text="Verizon" label="What mobile phone do you have?"]
[sh4 text="SMT5800 from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless SMT5800
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless SMT5800
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="VX6800 from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless XV6800
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless XV6800
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="VX6900 from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless XV6900
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless XV6900
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Blackberry Curve from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless BlackBerry Curve
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless BlackBerry Curve
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="BlackBerry Pearl from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless BlackBerry Pearl
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless BlackBerry Pearl
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Internet-Capable Mobile Phone from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless Internet-Capable Mobile Phone
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless Internet-Capable Mobile Phone
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Motorola MOTO from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless Motorola MOTO
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless Motorola MOTO
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Palm Centro from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Wireless Palm Centro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Wireless Palm Centro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Samsung Omnia from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon Samsung Omnia
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon Samsung Omnia
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Touch Diamond from Verizon Wireless" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon HTC Touch Diamond
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon HTC Touch Diamond
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="Touch Pro from Verizon" label="What task do you want to do?"]
[sh5 text="Create a voice mail contact"]Create a Voice Mail Contact on a Verizon HTC Touch Pro
[sh5 text="Set up speed dialing"]Set Up Speed Dialing on a Verizon HTC Touch Pro
[sh5 text="I'm not sure"]Learn About Outlook Web App Voice Mail
[sh4 text="My mobile phone is not listed"]Voice Mail Setup Reference
[sh3 text="My provider is not listed"]Learn More About Mobile Service Providers
[sh2 text="Change the number you call to access you voice mail"]Changing the Number You Call to Access Your Voice Mail
[sh2 text="Set up Call Answering Rules" label="What type of call answering rule do you want to set up?"]
[sh3 text="How to handle calls after business hours"]Create a Call Answering Rule for After Business Hours
[sh3 text="How to handle calls from specific phone numbers"]Create a Call Answering Rule for Specific Phone Numbers
[sh3 text="How to handle calls when automatic e-mail replies are turned on"]Create a Call Answering Rule When Automatic Replies Are Turned On
[sh3 text="I' don't know"]Learn About Call Answering Rules
[sh2 text="Change Voice Mail Preview settings" label="What do you want to do?"]
[sh3 text="Turn on or off voice mail preview"]Turn On or Off Voice Mail Preview
[sh3 text="Learn about voice mail preview"]Learn About Voice Mail Preview
[sh2 text="Change voice mail greetings" label="What do you want to do?"]
[sh3 text="Record a custom voice mail greeting"]Record a Custom Voice Mail Greeting
[sh3 text="Record a custom voice mail greeting for when you are away"]Record a Custom Greeting for When You're Away
[sh2 text="Set up voice mail notifications" label="What do you want to do?"]
[sh3 text="Set up text message notifications for voice mail"]Set Up Text Message Notifications for Voice Mail
[sh3 text="Turn on or off missed call notifications"]Turn On or Off Missed Call Notifications
[sh3 text="Learn about voice mail notifications"]Learn About Voice Mail Notifications
[sh2 text="Change voice mail settings" label="What do you want to do?"]
[sh3 text="Reset your voice mail PIN"]Reset Your Voice Mail PIN
[sh3 text="Change the number you call when use the Play on Phone feature"]Change the Number to Call When You Use the Play on Phone Feature
[sh3 text="Choose the order of voice mail messages"]Choose the Order of Voice Mail Messages
[sh3 text="Change the folder to read from when you call in to Outlook Voice Access"]Change the Folder to Read From When You Call In to Outlook Voice Access
[sh3 text="Learn about voice mail settings"]Voice Mail Settings: Outlook Web App
SelfHelp_LightVersionText_Section