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Microsoft Dynamics CRM for Outlook software component prerequisites

[Applies to: Microsoft Dynamics CRM 4.0]

The following components must be installed and running on the computer before you run the Microsoft Dynamics CRM for Outlook Setup program (SetupClient.exe):

Microsoft Office:

  • Microsoft Office 2003 SP3
  • 2007 Microsoft Office System SP2
  • Microsoft Office 2010
  • Microsoft Office 2010 SP1
  • Indexing Service (recommended for Microsoft Dynamics CRM for Outlook with Offline Access)

In addition, Microsoft Dynamics CRM for Outlook requires one of the following Internet Explorer Web browser versions:

  • Internet Explorer 6 with SP1
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9


Microsoft Office XP and Microsoft Outlook 2000 versions are not supported for installing and running Microsoft Dynamics CRM for Outlook.

Before you run the Configuration Wizard to configure Microsoft Dynamics CRM for Outlook, a Microsoft Office Outlook profile must exist for the user. Therefore, Outlook must be run at least one time to create the user's Outlook profile.

If the following components are missing, they will be installed by Microsoft Dynamics CRM for Outlook Setup:

  • .NET Framework 3.0
  • Windows Installer (MSI) 4.5
  • SQL Server 2005 Express Edition SP3 (Microsoft Dynamics CRM for Outlook with Offline Access only)
  • Microsoft Report Viewer Redistributable 2005
  • Microsoft Visual C++ Redistributable 8.0

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