Create a customer request
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
Applies To: Microsoft Dynamics AX 2012
A potential customer who wants to do business with your company can enter a customer request in your public Enterprise Portal for Microsoft Dynamics AX website to initiate contact with your company. You can provide the following procedural information as a resource for potential customers when they want to create a customer request in this manner.
In Enterprise Portal, on the Home page, click Customer self-service > Sign up on the Quick Launch.
In the Company registration area, enter the contact information for your company.
In the Customer information area, enter your preferred user logon credentials.
The fields that appear in this section vary, depending on the type of authentication method that is defined by the selling company in Microsoft Dynamics AX. You may be required to enter additional identifying information, such as an Active Directory Federation Services (ADFS) identification.
Click Submit.
After you submit the customer request, you will receive a validation email at the specified email address that includes an activation link. To validate your request, click the link so that it can be processed in Microsoft Dynamics AX.