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Using the SharePoint Online Service Administration Portal (2010)


Topic Last Modified: 2014-02-25

The Service Administration portal reduces work and complexity by centralizing administration tasks and simplifying processes from the customer perspective. You can get quick access to Configuration Requests (CRs), forms for standard features, farm and usage reports, and quick access to a full suite of SharePoint Onlinecustomer documentation.

The Service Administration portal offers a way to make automated standard change CRs with SharePoint Online. For example, you can implement automated user profile property changes (in particular, add, edit, and remove functions) directly to your pre-production environment (PPE) and production environment. These modifications are performed in minutes and without the need to contact your service delivery manager (SDM).

If the standard change CR you want to implement is not automated (a manual change, which is the current process), you are redirected to a configuration request template (in Microsoft Office Word format) that you and your SDM will need to fill out for an offline submission to the Customer Request Analysis System (CRAS) system.

The Service Administration portal user interface (UI) is designed to look and behave like SharePoint Central Administration to better enable you to quickly become familiar with the new change list layout. The portal has links to all the standard change CRs that are allowed in SharePoint Onlinededicated.

The Service Administration portal is a SharePoint site collection provisioned on https://[WebAppName]/o365admin, where the [WebAppName] value is your Team web application or Portal web application domain name. By default, the Service Administration portal can be accessed by the web application User Policy security group. If you do not know which security group has control at the web application level, contact your SDM to open a CR and request this information from SharePoint Online.

The Service Administration portal home page features the following main sections:

Configuration Requests


Service Documentation

Customer Portal

Service Administration Portal home page

The Configuration Requests section includes all of the standard change CR items and descriptions. The items are grouped into eight different categories in the left navigation pane:

  • Web Applications

  • Site Collections

  • Service Application Settings

  • Search

  • User Profiles

  • General Settings

  • Customizations

  • Optional Features

Each category is also represented, along with associated subcategories, in the right scope pane.

When you click on a subcategory (for example, Alerts in the Web Applications category), a change detail page appears. This page contains the change ID, a description, PPE sign off information, and the required timeline.


To change these settings, click Download Request Form, fill out the form that appears, and then send it to your SDM for submission to Microsoft.

For more information about automated changes, see Service Administration Portal (2010) Automated Changes.

The Service Administration portal also provides a number of reports.

Reporting functionality is only available in the production environment. It is not available in the PPE.
Service Administration Portal Reporting page

The following table provides a list of and description for each report.


Category Reports Description


Audience Compilation Schedule

Displays the current schedule of audience compilation.


Certificate Expiration Report

Displays the expiration date of the SSL certificate installed on the web applications.


Search Crawl Schedule

Displays the current crawl schedule in the farm.


Timer Job Schedule

Displays the current Timer Jobs schedule.


Lookup a Site

Checks the detail site information of a specified SharePoint site URL.


Download a Site Collection Report

Downloads a report in CSV file format which contains the following details:

  • SiteCollectionID

  • WebApplicationID

  • SiteCollectionTitle

  • SiteCollectionDescription

  • WebAppURL

  • FullURL

  • RelativeURL

  • SiteCollectionCreated

  • SiteTemplate

  • SiteTemplateID

  • Quota (Used/Max)

  • QuotaMax (MB)

  • QuotaUsed (MB)

  • SubSitesCount

  • SiteOwner

  • SecondaryOwner

  • Administrators

  • ReadOnly

  • UIVersion

  • Visits

  • Hits


Farm Version Information

Displays the versions of the SharePoint Online release, farm time zone, Service Administration portal, SharePoint, Windows OS, and SQL Server, as well as the list of all SharePoint hotfixes installed on the farm.


OS Version Information

Displays the Windows OS version and all Windows hotfixes installed on the server.

Automated Change Reports

Automated Change History

Displays Automated Change History information, including Action ID, Created time, Created by, Change Number, Change Name, Environment, and Last Status.

Automated Change Reports

Current Automated Changes

Displays ongoing Automated Change information, if any.

For more information about change reports, see Change Reports.

The Farm Version Information page offers the following reports at the top of the page:

Farm Version Information page
  • Farm Time Zone – This report uses the server’s time zone to report when events occur, for example timer jobs and search crawls. This enables you to better understand when those events occurred in your environment.

  • SharePoint Online Release Number – This report enables you to determine the release number of the version of SharePoint Online you use.

    The version is updated only after all of the features contained in the release are applied to your farm.
  • Service Administration Portal Build Number – This report enables you to determine the build number of the Service Administration portal you use. This information is important when you create and submit support tickets related to the site.

The Web Application User Policy report displays all users that have access to production-based web applications via User Policy on the ribbon. The report renders in real-time and displays the user’s account name and level of access provided by the policy.


Two additional reports have been added related to customizations:

  • Custom Farm Solutions

  • Custom Farm Features

These two reports help with upgrade planning and provide a better understanding of the customizations running in your production environment.

Custom Farm Solutions

This report is populated daily and displays information related to the WSP files installed and deployed to your environment.

Custom Farm Solutions report

Custom Farm Features

This report is also populated daily and displays the custom features associated with the WSP files displayed in the Custom Farm Solutions report.

Custom Farm Features report

The Service Documents link points to the current Office 365 Dedicated and ITAR support plans Release Documentation and Training Material page of the Customer Extranet site.

You can now go directly to your Customer Portal site from the Service Administration portal. The link, available on the Service Administration home page, takes you to your Customer Portal, where you can view additional reports and information about the entire service, providing a broader customer experience.

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