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Install problems with Internet Explorer 11

Most Internet Explorer 11 installations are straightforward and work the way they should. But it's possible that you might have problems.

If you do, you can:

  • Check that you meet the minimum operating system requirements and have the prerequisites installed.

  • Check that there are no other updates or restarts waiting.

  • Temporarily turn off your antispyware and antivirus software.

  • Try another Internet Explorer 11 installer. For example from Windows Update or from the Download Internet Explorer 11 website.

  • Review the IE11_main.log file in the \Windows folder. This log file has information about each installation and is appended for each subsequent installation.

  • Make sure you use the same download server URLs that you entered during the Setup process.

Internet Explorer didn't finish installing

If Internet Explorer doesn't finish installing, it might mean that Windows Update wasn't able to install an associated update, that you have a previous, unsupported version of Internet Explorer installed, or that there's a problem with your copy of Internet Explorer. We recommend you try this:

To fix this issue

  1. Uninstall Internet Explorer:

    1. In the Control Panel, open the Programs and Features box, scroll down to Internet Explorer 11, and then click Uninstall.

    2. After the uninstall finishes, restart your computer.

  2. Run Windows Update, clicking Check for updates.

  3. Check the list for Internet Explorer 11. If it's included in the list of updates for download, exclude it before you update your computer.

    If you get an error during the Windows Update process, see Fix the problem with Microsoft Windows Update that is not working.

  4. Restart your computer, making sure all of your the updates are finished.

  5. Try to reinstall Internet Explorer 11 from either Windows Update (if you saw it in Step 3) or from the Download Internet Explorer 11 website.

If these steps didn't fix your problem, see Troubleshooting a failed installation of Internet Explorer 11.

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