Troubleshoot issues in Real-time Service [AX 2012]

Updated: December 10, 2014

Applies To: Microsoft Dynamics AX 2012 R3

You can view Commerce Data Exchange: Real-time Service messages in the following locations.

Monitoring tool


Real-time Service event trace log file

Real-time Service saves error information in a log file. By default, the logging level is set to Warning. You can change the level of logging.

By default, the event trace log is located at C:\ Windows\Temp\RetailLogs\w3wp.exe.xml.

To read the contents of the log file, you must use Service Trace Viewer. To start Service Trace Viewer, click Start, and then search for Service Trace Viewer. You can also start Service Trace Viewer from C:\Program Files (x86)\ Microsoft SDKs\Windows\v7.0A\Bin\NETFX 4.0 Tools\SvcTraceViewer.exe.

Windows event log

Depending on how logging is configured for Real-time Service, you might be able to view full logs of Real-time Service events in the Windows event log of the host computer.

By default, the logging level is set to Error. You can change the level of logging.

For information about how to configure logging for Real-time Service, see Configure settings for Real-time Service.

For the latest information about how to troubleshoot Real-time Service, see the following post on the AX Support Blog:

AX for Retail 2012 R2: Troubleshooting the Real-time Service

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).