Manage email notifications


Applies To: Dynamics CRM Online

The Microsoft Dynamics CRM Online service team regularly sends email notifications to the administrators in your Microsoft Dynamics CRM organization. Now, with a simple approach of mailbox rules, you have complete control over who should receive these email communications. As an administrator, you can set up mailbox rules to automatically redirect email communications from CRM Online ( to additional recipients that you choose. For example, you can add to the list of recipients:

  • People outside of your CRM organization, such as your partners.

  • People inside and outside of your company.

All redirected emails retain the original sender context, such as CRM Online ( ).

You can automatically redirect the email notifications in Exchange Server 2010 or later versions. You can also set up automatic email redirection in the following deployments:

  • Microsoft Exchange Server on-premises deployment

  • Office 365 – Exchange Online service

  • Hybrid deployment: Exchange Server on-premises and Office 365 subscription with Exchange Online

  • Email deployments other than Exchange

For more information, download the whitepaper: Create your Mailbox rule

By default, CRM admins will receive update notifications. You can add others to receive update notifications.

  1. Sign in to

  2. On the Office 365 menu bar, choose Admin > CRM > Instances tab.

  3. Choose an instance that has notifications you want to change.

  4. Choose Notifications.

    Notifications button in Dynamics CRM


  5. Enter the email addresses of people to receive update notifications for the selected instance and choose Save.

Send Email Notifications in Dynamics CRM


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