Administration Guide for Unified Service Desk 2.0

Unified Service Desk 2.0

Applies To: Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016, Dynamics CRM Online, Unified Service Desk 2.0

This guide provides information about how to install, administer, and manage Unified Service Desk for Microsoft Dynamics CRM Online and Microsoft Dynamics CRM (on-premises). You can use Unified Service Desk to configure and manage call center agent applications that provide your customer service agents with immediate and unified access to business critical information about your customers that helps them effectively handle their customer interactions.

For information about how to use Unified Service Desk to create call center agent applications for Microsoft Dynamics CRM and integrate with external applications and Computer Telephony Integration (CTI) systems, see MSDN: Unified Service Desk Developer Guide.

Release Date

Release information

Version 2.1, May 2016

Unified Service Desk 2.1 update

Version 2.0.0, December 2015

Initial release

Unified Service Desk 2.0

© 2016 Microsoft. All rights reserved. Copyright

Community Additions