Deprecated: TAPI integration [AX 2012]

Updated: October 24, 2013

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

In Microsoft Dynamics AX, the Sales and marketing module, which is also known as the CRM module, includes functionality for incorporating a CTI (computer telephony integration) system by using the Microsoft Telephony API (TAPI) protocol. The CTI system registers and administers incoming and outgoing telephone communications.



Reason for deprecation

The functionality that this feature provided was limited.

Replaced by another feature

No. The feature remains in Microsoft Dynamics AX 2012 but will be removed in a future version of the product. No replacement feature is currently available.

Modules affected

Sales and marketing

Changes to installation

The smmPhone component is no longer installed.

Changes to upgrade

This change does not affect application upgrade.

Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).