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Tablet support for Microsoft Dynamics CRM 2013

Applies To: Microsoft Dynamics CRM 2013

You can access Microsoft Dynamics CRM data from tablet devices in different ways. Apps for Windows 8, Apple iPad, and Android tablets are available to run Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online. Alternatively, CRM can be accessed using the device’s preferred browser for those devices described here. Tablets not specifically mentioned here can typically use Microsoft Dynamics CRM for phones.

noteNote
Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or at least Microsoft Dynamics CRM 2013 (on-premises).

For on-premises deployments of Microsoft Dynamics CRM 2013, the mobile apps require an Internet-facing deployment of Microsoft Dynamics CRM Server 2013 that uses claims-based authentication.

The mobile apps are compatible with the devices and operating systems that they are specifically designed for. These apps may not be compatible with other mobile devices such as smartphones or other tablet devices that are not listed here. More information: Set up CRM for tablets

Accessing Microsoft Dynamics CRM from a web browser on an Apple iPad or Android tablet provides a similar experience to accessing from a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Yammer

  • Reports

  • Customization/Editors

  • System Settings

  • Advanced Find

  • Process dialogs

  • Lync presence

  • Adding attachments to Notes – for Apple iPad users with Microsoft Dynamics CRM (on-premises)

  • Entities that use classic forms such as Goal and Order Product. See Entities using classic forms.

You can run Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online on Windows 8.1 using the Microsoft Dynamics CRM app or Windows 8 using the Microsoft Dynamics CRM for Windows 8 app. Alternatively, you can use a supported web browser on the Windows versions specified here. For more information about web browser support, see Supported versions of Internet Explorer.

Download the Microsoft Dynamics CRM app from the Windows Marketplace

Download the Microsoft Dynamics CRM for Windows 8 app from the Windows Marketplace.

 

Operating system

Windows 8.1

Processor

ARM-based

Memory

1 GB

Resolution

1366 x 768 resolution (720p)

ImportantImportant
For on-premises deployments, the Microsoft Dynamics CRM app requires Microsoft Dynamics CRM 2013 Service Pack 1 (SP1).

For on-premises deployments, offline support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. For more information, see Get your on-premises deployment ready for CRM for Windows 8.1 tablets.

The Microsoft Dynamics CRM app is not compatible with Windows 8.

Additional screen sizes and resolutions are supported because Windows can use system scaling.

 

Operating system

*Windows 8.1

Windows 8

Processor

ARM-based

Memory

1 GB

Resolution

1366 x 768 resolution (720p)

ImportantImportant
*Running the Microsoft Dynamics CRM web application in Internet Explorer 11 or running the Microsoft Dynamics CRM for Windows 8 app on Windows 8.1 requires Microsoft Dynamics CRM 2013 Update Rollup 2.

Although you can run the Microsoft Dynamics CRM for Windows 8 app on Windows 8.1, it does not include offline support.

You can run Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online on an iPad using the Microsoft Dynamics CRM for iPad app that is designed for iPad tablets as indicated below.

Download Microsoft Dynamics CRM for iPad from the Apple Store.

  • Device: iPad third generation or later

  • Screen: 9‑inch (diagonal) or larger

ImportantImportant
  • For Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online, this app is supported on iOS 6 and 7. Support for iOS 8 requires Microsoft Dynamics CRM 2013 Update Rollup 3.

  • For on-premises deployments:

    • Running the CRM for iPad app on iOS 7 requires at least Microsoft Dynamics CRM 2013 Update Rollup 1.

    • Running Microsoft Dynamics CRM in the Safari web browser on iOS 7 requires at least Microsoft Dynamics CRM 2013 Update Rollup 2.

In the CRM for tablets app, locate the Dashboard, and then open the command bar. Tap Settings, and then tap About.

You can run Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online on an Android tablet using Microsoft Dynamics CRM for Android that is designed for tablets running the Android operating system, or in the tablet’s default web browser. The compatible tablet models and Android versions are listed here.

Download Microsoft Dynamics CRM for Android from Google play.

ImportantImportant
Expanded Android tablet support requires CRM Online Spring ‘14 or Microsoft Dynamics CRM 2013 Service Pack 1 (SP1).

Android versions 4.2, 4.3, and 4.4* are supported for tablets with screens greater than 7 inches (optimized for 9 to 10 inches) using CRM for Android.

The following tablet model, screen, and Android version have been tested for installing and running CRM for Android or running Microsoft Dynamics CRM in the tablet’s web browser.

 

Model Screen size (inches) CRM for Android supported operating system Web browser supported operating system

Google Nexus 10

10.0

Android 4.2 and 4.4*

4.2.2

Samsung Galaxy Tab 3

10.1

Android 4.2.2

4.2.2

Asus Transformer Pad Infinity TF700

10.1

Android 4.2

4.2.2

Samsung Galaxy Note 10

10.1

Android 4.3

4.2.2

noteNote
*For Microsoft Dynamics CRM Online organizations, this feature is available only if your organization has updated to Microsoft Dynamics CRM Online 2015 Update 0.1.

You can run Microsoft Dynamics CRM in the default web browser on any of the supported Windows 8.1 and Windows 8 or Apple iPad tablets listed earlier. For Android, version 4.2.2, 4.3, and 4.4 are supported for the tablets listed earlier.

noteNote
Tablet models and operating system versions not listed here run in CRM for phones.

See Also

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