Support for CRM for phones and CRM for tablets

 

Applies To: Dynamics CRM 2015, Dynamics CRM Online

You can access Microsoft Dynamics CRM data from mobile devices in different ways. You can use the apps for Windows 8, Apple, and Android mobile devices with Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015. You can also access  CRM using the device’s preferred browser for those devices described here. Devices not specifically mentioned here can typically use CRM for phones express.

CRM Online 2015 Update 1 introduces a new version of CRM for phones that’s based on and shares many of the features of CRM for tablets. To use this new version of CRM for phones, you must be running CRM Online 2015 Update 1 or later. If you’re not running CRM Online 2015 Update 1, or you want to use the previous phone app – now called CRM for phones express – see Set up CRM for phones express.

System_CAPS_noteNote

Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or later, or Microsoft Dynamics CRM 2015 or later.

For on-premises deployments of Microsoft Dynamics CRM 2015, the mobile apps require an Internet-facing deployment of Microsoft Dynamics CRM Server that uses claims-based authentication.

The mobile apps are compatible with the devices and operating systems that they are specifically designed for. These apps may not be compatible with other mobile devices such as smartphones or other tablet devices that are not listed in this documentation.

Accessing Microsoft Dynamics CRM from a web browser on an Apple or Android mobile device provides a similar experience to accessing from a web browser on a desktop or laptop computer. However, some features are not available, including:

  • Yammer

  • Reports

  • Customization/Editors

  • System Settings

  • Advanced Find

  • Process dialogs

  • Lync presence

  • Adding attachments to Notes - for Apple iPad users with Microsoft Dynamics CRM (on-premises).

  • Entities that use classic forms such as Goal and Order Product. See Entities using classic forms.

CRM for phones can connect to Microsoft Dynamics CRM Online 2015 Update 1. You can't use it with Microsoft Dynamics CRM on-premises deployments or earlier versions of Microsoft Dynamics CRM Online.

Platform

Versions

RAM (minimum)

iOS

7.x and 8.x

9.x (requires Microsoft Dynamics CRM 2015 Update 1.2 or later)

1GB

Android

4.4

6.0 (requires Microsoft Dynamics CRM 2015 Update 1.2 or later)

1GB

Windows Phone

8.1

512MB

You can run Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 on Windows 8.1 using the Microsoft Dynamics CRM app or Windows 8 using the Microsoft Dynamics CRM for Windows 8 app. Alternatively, you can use a supported web browser with the Windows versions specified here. For more information about web browser support, see Web application requirements for Microsoft Dynamics CRM.

Windows 8.1: Download the Microsoft Dynamics CRM app from the Windows Marketplace

Windows 8: Download the Microsoft Dynamics CRM for Windows 8 app from the Windows Marketplace

Operating system

Windows 8.1

Processor

ARM-based

Memory

1GB

Resolution

1366 x 768 resolution (720p)

System_CAPS_importantImportant

For on-premises deployments, offline support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. For more information, see “Get your on-premises deployment ready for CRM for Windows 8.1 tablets” in What admins need to do.

The Microsoft Dynamics CRM app isn’t compatible with Windows 8.

Additional screen sizes and resolutions are supported because Windows can use system scaling.

Operating system

Windows 8.1

Windows 8

Processor

ARM-based

Memory

1GB

Resolution

1366 x 768 resolution (720p)

System_CAPS_importantImportant

Although you can run the Microsoft Dynamics CRM for Windows 8 app on Windows 8.1, it doesn’t include offline support.

You can run Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 on an iPad using the Microsoft Dynamics CRM for iPad app that is designed for iPad tablets as indicated below.

Download Microsoft Dynamics CRM for iPad from the Apple Store

  • Device: iPad third generation or later

  • Screen: 9-inch (diagonal) or larger

System_CAPS_importantImportant

For CRM 2015, this app is supported on iOS 6, 7, and 8. This app is supported on iOS 9 in Microsoft Dynamics CRM 2015 Update 1.2 or later.

In the CRM for tablets app, locate the Dashboard, and then open the command bar. Tap Settings, and then tap About.

You can run Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015 on an Android tablet using Microsoft Dynamics CRM for Android that is designed for tablets running the Android operating system. The compatible tablet models and Android versions are listed here.

Download Microsoft Dynamics CRM for Android from Google play

Android versions 4.2, 4.3, 4.4, and 6.0 are supported for tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Microsoft Dynamics CRM for Android. Android version 4.4 is supported in Microsoft Dynamics CRM 2015 Update 0.1 or later. Android version 6.0 is supported in Microsoft Dynamics CRM 2015 Update 1.2 or later.

The following tablet models, screens, and Android versions have been tested for installing and running CRM for Android or running Microsoft Dynamics CRM in the tablet’s web browser.

Model

CRM for Android supported operating system

Samsung Galaxy Tab 4

4.4

Samsung Galaxy Tab S

4.4

Google Nexus 10

Android 4.2 and 4.4

Samsung Galaxy Tab 3

Android 4.2.2

Asus Transformer Pad Infinity TF700

Android 4.2

Samsung Galaxy Note 10

Android 4.3

You can run Microsoft Dynamics CRM in the default web browser on any of the supported Windows 8.1 and Windows 8 tablets listed earlier. For Apple iPad tablets, iOS 6, iOS 7, iOS 8, and iOS 9 are supported. For Android, versions 4.2.2, 4.3, 4.4, and 6.0 are supported for the tablets listed earlier.

System_CAPS_noteNote

Tablet models and operating system versions not listed here run on Your mobile browser.

Microsoft Dynamics CRM for Good is a special version of CRM for tablets that works with the Good Technology mobile security platform. Microsoft Dynamics CRM for Good is currently supported for Apple iPad. iOS 9 support requires Microsoft Dynamics CRM 2015 Update 1.2 or later. You can download the app from the Apple App store. To use Microsoft Dynamics CRM for Good, you must have Good Dynamics server software and services from Good Technology.

For more information, see:

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