Support for CRM for phones and CRM for tablets
Applies To: CRM 2016 on-prem, CRM Online
You can access Microsoft Dynamics CRM data from mobile devices in different ways. You can install and use the apps for Windows, iOS, and Android mobile devices, or you can run the CRM web app on the device’s preferred browser for those devices described here.
CRM Online 2015 Update 1 introduced a new version of CRM for phones that’s based on and shares many of the features of CRM for tablets. To use this new version of CRM for phones, you must be running CRM Online 2015 Update 1 or later or Microsoft Dynamics CRM 2016 on-premises or later. If you’re not running either of these, or you want to use the previous phone app—now called CRM for phones express—see Set up CRM for phones express.
Tablet support requires Microsoft Dynamics CRM Online Fall ‘13 or later, or Microsoft Dynamics CRM 2015 or later.
For on-premises deployments of CRM, the mobile apps require an Internet-facing deployment of Microsoft Dynamics CRM Server that uses claims-based authentication.
The mobile apps are compatible with the devices and operating systems that they are specifically designed for. These apps may not be compatible with other mobile devices that aren’t listed in this documentation.
CRM for phones requires and can only connect to Microsoft Dynamics CRM Online 2015 Update 1 or later (Windows Phone, iPhone, and Android) or Microsoft Dynamics CRM 2016 on-premises (iPhone and Android). CRM for phones can’t connect to previous versions of Dynamics CRM Online or CRM on-premises.
You can run the CRM for Windows tablets app on devices that meet the following requirements. You can also run the CRM web app on a supported web browser on these devices. For more information about web browser support, see Web application requirements for Microsoft Dynamics CRM.
Windows 8 or later
1366 x 768 resolution (720p)
For on-premises deployments, support requires a Microsoft Windows registry modification on the user’s Windows 8.1 device. For more information, see “Get your on-premises deployment ready for CRM for Windows 8.1 tablets” in What admins need to do.
The Microsoft Dynamics CRM app isn’t compatible with Windows 8.
Additional screen sizes and resolutions are supported because Windows can use system scaling.
You can run the CRM for iPad app on devices that meet the following requirements.
Device: iPad third generation or later
Screen: 9-inch (diagonal) or larger
For CRM 2015, this app is supported on iOS 6, 7, and 8.
For Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM 2016 (on-premises), this app is supported on iOS 6, 7, 8, and 9.
How to find the version of your Microsoft Dynamics CRM for iPad app
In the CRM for tablets app, go to the home screen, and then open the command bar. Tap Settings, and then tap About.
You can run the CRM for Android app on devices that meet the following requirements.
Android versions 4.2, 4.3, 4.4*, and 5.0** are supported for tablets with screens larger than 7 inches (optimized for 9 to 10 inches) using Microsoft Dynamics CRM for Android.
The following tablet model, screen, and Android versions have been tested for installing and running CRM for Android or running Microsoft Dynamics CRM in the tablet’s web browser.
CRM for Android supported operating system
Samsung Galaxy Tab 4
Samsung Galaxy Tab S
Google Nexus 10
Android 4.2, 4.4*, and 5.0**
Samsung Galaxy Tab 3
Asus Transformer Pad Infinity TF700
Samsung Galaxy Note 10
*This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 0.1 or later.
**This feature is available only if your organization has updated to Microsoft Dynamics CRM 2015 Update 1.1 or later.
You can run Microsoft Dynamics CRM in the default web browser on any of the supported Windows tablets tablets listed earlier. For Apple iPad tablets, iOS 6, iOS 7, iOS 8, and iOS 9 are supported. For Android, versions 4.2.2, 4.3, 4.4, and 5.0 are supported for the tablets listed earlier.
Using Microsoft Dynamics CRM on a web browser on an Apple or Android mobile device provides a similar experience to using it with a web browser on a desktop or laptop computer. However, some features are not available, including:
Pinch and zoom
Skype for Business presence
Adding attachments to Notes—for Apple iPad users with Microsoft Dynamics CRM (on-premises)
Entities that use classic forms such as Goal and Order Product (see Entities using classic forms)
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