Mobile phone support for Microsoft Dynamics CRM 2013


Applies To: Dynamics CRM 2013

Access data from Microsoft Dynamics CRM 2013 or Microsoft Dynamics CRM Online with your mobile phone using one of the following methods.

  • Microsoft Dynamics CRM phone apps. Download the app for your phone.

  • Microsoft Dynamics CRM for phones. Use your phone’s preferred web browser.

Several apps are available for popular mobile phones. The following smartphone operating systems are supported with Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online. More information: Set up CRM for phones.

iOS version

Example device

iOS 6

iPhone 5

iOS 7

iPhone 5s

iPhone 5c

iOS 8

iPhone 6

Download Microsoft Dynamics CRM for iPhone.

For a list of the supported languages available for this app, see CRM phone app language support.

Android version

Example device

4.1, 4.2, 4.3, and 4.4

Galaxy S3


Galaxy S3

Download Microsoft Dynamics CRM for Android.

For a list of the supported languages available for this app, see CRM phone app language support.

Windows Phone version

Example device

Windows Phone 8.0 and 8.1

HTC Windows Phone 8X, Nokia Lumia, Samsung ATIV

Download Dynamics CRM for Windows Phone 8.

BlackBerry devices don’t have an app but Microsoft Dynamics CRMcan be accessed by using the BlackBerry mobile browser. The following tables lists the devices supported to run Microsoft Dynamics CRM in the BlackBerry mobile browser.

BlackBerry version

Example device


BlackBerry Z10


BlackBerry Torch 9860, BlackBerry Curve 9370


BlackBerry Bold 9780, BlackBerry Bold 9900

Many other smartphone operating system versions not mentioned here can use CRM for phones mode.

In most cases, devices not listed earlier in this topic can use Microsoft Dynamics CRM for phones mode, which runs in your smartphone’s web browser.

CRM for phones comes installed with Microsoft Dynamics CRM Server 2013 and is available with Microsoft Dynamics CRM Online. CRM for phones offers great device flexibility because it runs on any web browser that supports common standards, which are HTML 4.0 and JavaScript.

More information: Use CRM for phones 

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