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Support for CRM for phones express

Applies To: CRM 2015 on-prem, CRM Online

ImportantImportant
This topic is for users of Microsoft Dynamics CRM for phones express. CRM for phones express is the CRM phone app designed to work with Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM 2015. If your organization has updated to Microsoft Dynamics CRM Online 2015 Update 1, we’ve got a great new phone app for you. More information:Set up CRM for phones and CRM for tablets

CRM for phones express will continue to be supported for Microsoft Dynamics CRM Online 2015 Update 1 users.

To determine your version, sign in to CRM, and in the upper-right side of the screen, choose SettingsSettings icon > About.

Terminology

With Microsoft Dynamics CRM Online 2015 Update 1, the terminology has changed for the CRM phone app.

 

Term Usage

CRM for phones

The CRM phone app introduced with Microsoft Dynamics CRM Online 2015 Update 1.

CRM for phones express

The CRM phone app for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM 2015. Versions prior to Microsoft Dynamics CRM Online 2015 Update 1 continue to refer to the CRM phone app as CRM for phones.

You can access data from Microsoft Dynamics CRM Online or Microsoft Dynamics CRM 2015 with your mobile phone by using one of the following methods:

  • Microsoft Dynamics CRM phone apps. Download the app for your phone.

  • Your phone’s web browser.

CRM for phones express app

CRM phone apps are available for popular mobile phones. The following smartphone operating systems are supported with Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2015. If you’re using Microsoft Dynamics CRM 2013 or Microsoft Dynamics CRM 2015, see Set up CRM for phones express. If you’re using Microsoft Dynamics CRM Online 2015 Update 1, see Set up CRM for phones and CRM for tablets.

 

iOS version Example device

iOS 6

iPhone 5

iOS 7

iPhone 5s

iPhone 5c

iOS 8

iPhone 6

Download Microsoft Dynamics CRM for iPhone.

For a list of the supported languages available for this app, see “Supported languages” in Requirements for CRM for phones.

 

Android version Example device

4.1, 4.2, 4.3, and 4.4

Galaxy S3

4.0

Galaxy S3

Download Microsoft Dynamics CRM for Android.

For a list of the supported languages available for this app, see “Supported languages” in Requirements for CRM for phones.

 

Windows Phone version Example device

Windows Phone 8.0 and 8.1

HTC Windows Phone 8X, Nokia Lumia, Samsung ATIV

Download Dynamics CRM for Windows Phone 8.

BlackBerry devices don’t have an app but Microsoft Dynamics CRM can be accessed by using the BlackBerry mobile browser. The following tables lists the devices supported to run Microsoft Dynamics CRM in the BlackBerry mobile browser.

 

BlackBerry version Example device

10

BlackBerry Z10

7

BlackBerry Torch 9860, BlackBerry Curve 9370

6

BlackBerry Bold 9780, BlackBerry Bold 9900

Your mobile browser

In most cases, devices not listed earlier in this topic can use the smartphone’s web browser. CRM through your web browser offers great device flexibility because it runs on any browser that supports common standards: HTML 4.0 and JavaScript.

See Also

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