Windows Azure Pack troubleshooting
Updated: November 19, 2014
Applies To: Windows Azure Pack
This section provides quick information about troubleshooting issues with Windows Azure Pack for Windows Server. This information is supplemental to existing topics about Windows Azure Pack in the TechNet library and blog posts in the TechNet wiki. It provides links to those areas for more information.
Before you research further, verify the following:
You have installed the currently released product versions, including Windows Azure Pack for Windows Server, Service Provider Foundation, and System Center 2012 – Virtual Machine Manager (VMM). For more information, see Deploy Windows Azure Pack for Windows Server and Deploying Service Provider Foundation.
You have all the most recent updates. The update rollups have fixed many issues. For more information, see Install Windows Azure Pack updates and verify versions.
That all servers and services are running as expected. In particular, make sure that the SCVMMService service is running on the server you are using for System Center 2012 R2 Virtual Machine Manager.
That authentication credentials for users and groups are correct. Review the Credentials checklist.
That any implemented third-party technologies are functioning as expected.
For developer documentation for accessing Windows Azure Pack programmatically through web services, see the Windows Azure Pack Development Kit.
The recommendations for troubleshooting issues that are described in this section are derived from several sources and may or may not resolve your particular issue. Code examples are provided as is and expected results cannot be guaranteed. This section is not comprehensive of all troubleshooting issues for Windows Azure Pack, and it is subject to frequent edits and updates.
This section is organized by following categories; in addition you can review recommendations by Troubleshooting recommendations with Windows PowerShell examples.
Investigates issues that are related to onboarding tenants, establishing accounts, subscriptions to plans. Also includes issues regarding plan quota levels.
Investigates issues that pertain to Service Management Automation and issues that are related to using runbooks, tools, and developer kits for use with Windows Azure Pack. Also includes tools for other features such as the gallery.
Investigates issues that pertain to installing Windows Azure Pack, networking, reconfiguring portals.
Provides an overview for how to use credentials, and investigates issues that are related to authentication, tokens, certificates, and Active Directory Federation Services (AD FS).
Investigates issues that are related to Service Provider Foundation and its usage with Windows Azure Pack and System Center 2012 R2 Virtual Machine Manager. Includes debugging information.
Investigates issues that pertain to provisioning virtual machine clouds, creating virtual machine roles, importing gallery items, and using Remote Console.
Investigates issues that are related to deploying Web site clouds.
Investigates issues that pertain to configuring SQL Server and other providers. For issues that pertain to deploying SQL Server and other products as items in the VM gallery, see Web Site Clouds troubleshooting.
Investigates issues that pertain to obtaining usage data metrics, the management APIs, and using other services.
The issues in the following table have recommendations using Windows PowerShell. The table also lists any Windows Azure Pack and System Center 2012 R2 cmdlets used in the example.
Windows Azure Pack or System Center cmdlet
Accounts, Subscriptions, and Plans
Automation and Tools
Installation and Networking
(all core Windows PowerShell modules and cmdlets)
Virtual Machine Clouds
Web site Clouds
SQL Server and other Resource Providers
Usage Monitoring and other Services