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Information and support for Azure Information Protection

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Note

Are you looking for Microsoft Purview Information Protection, formerly Microsoft Information Protection (MIP)?

The Azure Information Protection add-in is retired and replaced with labels that are built in to your Microsoft 365 apps and services. Learn more about the support status of other Azure Information Protection components.

The new Microsoft Information Protection client (without the add-in) is currently in preview and scheduled for general availability.

Use the following resources to help you learn about, deploy, and support Azure Information Protection for your organization.

To do this ... ...do this:
Learn about new and upcoming releases See the Information about new releases and updates section on this page.
Get help with the product See the Support options and community resources section on this page.
Check subscription information and what features are supported For more information, see the Microsoft 365 licensing guidance for security & compliance page.
Search or browse through a list of current known issues See the Known issues - Azure Information Protection page.
Request a new feature or change of functionality Visit the Azure Information Protection feature request form.
Engage with the product team and your peers Visit the Yammer site for Azure Information Protection.
Understand a specific Azure Information Protection term Search for the term or abbreviation on the terminology page.

Information about new releases and updates

For information about new and preview versions, see the Azure Information Protection unified labeling client - Version release history and support policy.

The official roadmap for Azure Information Protection is now on the Microsoft 365 Roadmap.

The Azure Information Protection product team posts announcements about new releases on the Azure Information Protection Yammer site.

You'll find additional and more detailed information on the Azure Information Protection technical blog.

Support options and community resources

The following sections provide information about support and troubleshooting options, and community resources.

To contact Microsoft Support

If you're working with sensitivity labels in the Microsoft Purview compliance portal, see the Support page in the Microsoft 365 and Office 365 platform service descriptions.

You might be eligible for FastTrack: You can use the FastTrack Center Benefit when you purchase at least 150 licenses in an eligible plan for Azure Information Protection. The FastTrack Center Benefit lets you work with Microsoft specialists to assess, remediate, and enable eligible services. For more information, see FastTrack Center Benefit for Enterprise Mobility + Security (EMS).

For other customers, use the support channels in the following table, depending on your subscription for Azure Information Protection.

Subscription Instructions
Azure Information Protection (standalone) 1. Select New support request from Help + support in the Azure portal.

2. When you are prompted, on the Basics pane, choose Technical for the Issue type and Information Protection for the service.

3. In addition, make sure that one of the following options is selected:

- Subscription with technical support included: You see this option if you have a paid or trial subscription for Azure.

- Technical support - Included: You see this option if you don't have an Azure subscription.
Azure Information Protection and an Microsoft 365 subscription

Azure Rights Management with a Microsoft 365 subscription		 See Contact support for business products - Admin Help for information about how to contact Support by using the Microsoft 365 admin center, and for contact telephone numbers.
Azure Information Protection with Enterprise Mobility + Security (EMS) 1. Select New support request from Help + support in the Azure portal.

2. When you are prompted, on the Basics pane, choose Technical for the Issue type and Information Protection for the service.

3. In addition, make sure that one of the following options is selected:

- Subscription with technical support included: You see this option if you have a paid or trial subscription for Azure.

- Technical support - Included: You see this option if you don't have an Azure subscription.
Azure Information Protection with Microsoft 365 Enterprise Use the Microsoft 365 support channels.

For additional support options, ask your Microsoft contact.

Self-help

Hands-on labs: See Azure Information Protection Hands On Lab

On-demand videos:

Troubleshooting:

  • If you have a question about how something works: Check whether your question is already answered as a frequently asked question.

  • If you have a question about a support statement for Azure Information Protection: See the Requirements information.

  • For information to support your end users, help desk, and administrators who are configuring services and applications that use the protection service from Azure Information Protection: See Helping users to protect files.

  • If you have deployed the Rights Management connector for your on-premises servers: See the monitoring information, which includes details about event log entries, performance counters, and logging.

  • For the Azure Information Protection client, see the Installation checks and troubleshooting section from this client's administrator guide, and confirm that you're using a supported version.

    If there's a preview version available, try that to see if it fixes the issue—not all fixes are listed in the version history.

Community resources

We recommend the Yammer site for Azure Information Protection. This resource provides direct responses from the Azure Information Protection team in addition to the benefit of shared experience and knowledge from other admins and consultants.

If you don't have access to this site, try the Tech Community space for Azure Information Protection.