Maintain Microsoft Intune
Updated: August 1, 2015
Applies To: Microsoft Intune
As a cloud service hosted by Microsoft, the Microsoft Intune service is maintained automatically with little maintenance required by you. However, you should be familiar with the following maintenance tasks that might be required to maintain your service:
Update the Microsoft Intune service
Microsoft Intune is a cloud service, and Microsoft manages service updates for you. Each time you connect to an administrative web portal, you connect to the most current version available.
Typically, service updates do not cause a visible change. However, important updates are detailed in the Notice board, which is displayed when you connect to the Microsoft Intune administrator console after a service update. You can also view notices on the Notice page of the Alerts workspace of the Microsoft Intune administrator console.
When there are updates to the client software, you might be prompted to download and deploy the updated client.
Back up and recover Microsoft Intune data in the cloud
As part of the Intune service, the infrastructure and data that is managed for you includes:
For information about how Microsoft manages your data, download the Microsoft Intune Privacy and Data Protection Overview white paper.
Reinstall the On-Premises Exchange Connector
There are no options to back up or restore this connector. When you install or reinstall this connector, the new instance replaces any previously configured connector.
Reinstall the Service to Service Connector
The configuration of this connector is maintained in your cloud storage and does not require backup or restoration. When you configure this connector, the new instance replaces any previously configured connector.
Back up individual devices and computers
Intune does not manage the backup or recovery for data, settings, or applications on mobile devices or computers that you manage with the service.
Change your contact preferences
Administrators for Microsoft Intune have the option to receive product-related communications from Microsoft:
To manage the communications you receive:
You will continue to receive email messages related to your billing and service accounts even if you choose not to receive additional product information.
If you do not currently work with a partner, you can find one on the Microsoft Pinpoint website. Partner availability depends on the services you use and the country or region where you will use those services.
Manage a Partner for your subscription
Partners are advisors who can provide sales, support, and technical expertise to help you set up and maintain your subscription. You can add, change, or remove a Microsoft partner from your subscription at any time.
Before you add or change a partner for your subscription, you must have the partner’s Microsoft Partner ID.
To manage a partner for a subscription:
Manage a delegated administrator
When you subscribe to Intune, you are given administrator permissions and can assign administrator permissions to other users in your company. However, when you want someone else to administer the service, you can delegate this role to a Microsoft partner. When you authorize a partner to take on this role, the partner is referred to as a delegated administrator.
Add a delegated administrator: This process must be initiated by your Microsoft partner.
View your delegated administrators:
Remove a delegated administrator:
When you remove a delegated administrator, you remove the partner’s permissions to access and modify your service. You can remove the delegated partner at any time.
Use the following information to remove data from devices and your infrastructure when you plan to no longer use Microsoft Intune.
Cancel your subscription
To cancel your subscription, you must Contact Assisted Phone Support for Microsoft Intune.
To help protect your privacy, we ask you to provide the following information regarding your account:
Before you cancel your subscription:
After your subscription is canceled, if you change your mind, you can reinstate your subscription within 90 days by contacting Support by phone.
Remove data from devices and computers
When you plan to no longer use the service to manage a device, you might want to uninstall the applications you manage with Intune, remove the Microsoft Intune company portal app, and uninstall the Intune client software from computers.
Typically, applications and configurations that are introduced by Intune remain in place after you stop using Intune. Therefore:
For information about retiring devices from Intune, see the following topics:
Intunehas no common infrastructure or software that you uninstall from your servers. However, the following are examples of optional tools you might use with Intune that you can uninstall when no longer used in your environment:
Before uninstalling a tool or solution, ensure it is no longer in use. For example, you might use a solution such as the Active Directory Sync Tool to synchronize your local users with Azure AD. If you continue to subscribe to other cloud services like Office 365, you might need to retain the tool for use by that service.
Remove data from the cloud
When you choose to no longer subscribe to Intune, you can use the account portal and Microsoft Intune administrator console to actively remove information and data you store in the cloud. This data can include your user and device information, software you uploaded to deploy to devices, and custom configurations such as groups and reports.
If you do not remove your data from the cloud before your subscription ends, it enters a 90-day grace period during which you can continue to access and manage your data in Intune. However, during this grace period, you cannot manage devices by using the service.
After the grace period expires, Microsoft deletes all instances of your data automatically, and that information is no longer available. For more information, see “Data disposition” in the Microsoft Intune Privacy and Data Protection Overview white paper.