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Resources to help you solve problems during setup of Microsoft Intune

Updated: April 24, 2015

Applies To: Microsoft Intune

Because Microsoft Intune is a cloud service, there should be little need to repair or troubleshoot operational issues. When you experience problems in accessing the service, the following sections can help you identify next steps to take.

Intune does not generate setup or operation logs that you can use to troubleshoot problems.

Your administrative actions use a web browser to connect to the cloud service. Problems in accessing the service are typically due to one of the following:

 

Problem Details

Insufficient permissions to the Microsoft Intune account portal

To use the Microsoft Intune account portal to manage more than your own user profile, your account must:

  • have a license to use Intune

  • have a sign-in status of Allowed to sign in

  • be a Microsoft Intune account portal tenant administrator

For information, see Intune administrator accounts and special permissions.

Network access including:

  • Domains used by Intune

  • Traffic on the network

  • Web browser support

To connect to Intune, you must:

  • use a supported web browser

  • have access on your network through firewalls and proxy servers to the various domains that are in use by the Intune service.

For information about requirements and configurations necessary to use Intune, see:

Intune service availability

To view details online about the health of the Intune service, see:


To navigate Intune documentation on TechNet, see the Intune Site Map. Want to try Intune? Sign up for a 30-day trial.
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