Resources to help you solve problems during setup of Microsoft Intune
Updated: May 18, 2015
Because Microsoft Intune is a cloud service, there should be little need to repair or troubleshoot operational issues. When you experience problems in accessing the service, the following sections can help you identify next steps to take.
Intune does not generate setup or operation logs that you can use to troubleshoot problems.
Your administrative actions use a web browser to connect to the cloud service. Problems in accessing the service are typically due to one of the following:
Insufficient permissions to the Microsoft Intune account portal
To use the Microsoft Intune account portal to manage more than your own user profile, your account must:
For information, see Intune administrator accounts and special permissions.
Network access including:
To connect to Intune, you must:
For information about requirements and configurations necessary to use Intune, see:
Intune service availability
To view details online, or subscribe to RSS feeds about the health of the Intune service, see: