Set up keyboard mapping and mapping groups (Retail essentials) [AX 2012]

Updated: April 18, 2014

Applies To: Microsoft Dynamics AX 2012 R3

This topic explains how to set up keyboard mapping groups and keyboard mapping. A keyboard mapping group contains one or more key mappings that associate individual keyboard keys with operations in Retail POS. For example, you could map the number “2” keyboard key to the “Issue gift card” operation. If your store issues gift cards often, this shortcut key could save time at the point of sale.

After you set up a keyboard mapping group, you can assign it to a point-of-sale (POS) register.


In Retail essentials, the form that you use to complete this task includes a subset of the controls that are available for other configurations of Retail. If a topic about this form describes controls that you don't see, it may be because you’re using Retail essentials.

  1. Click Retail essentials > Channels > Setup > POS > Keyboard mapping groups.

  2. In the Keyboard mapping groups form, click New to create a new keyboard mapping group, or select an existing group, and then click Keyboard mapping.

  3. In the Keyboard mapping form, click New to create a new keyboard mapping, or select an existing one.

  4. In the Key character field, enter the character to use as a shortcut key in Retail POS. The ASCII value field is automatically populated with the ASCII value for the character.

  5. In the Operation ID field, select the operation that is performed by using the shortcut key. The Action property field is automatically populated with the appropriate action for the operation.

  6. Repeat steps 3 through 5 for the additional mappings that you want to set up.

  7. Close the Keyboard mapping form, and then close the Keyboard mapping groups form.

  1. Click Retail essentials > Channels > POS registers.

  2. On the POS registers list page, select the POS register that you want to add the keyboard mapping group to.

  3. On the Action Pane, in the Maintain group, click Edit.

  4. In the Key character form, on the General tab, under Profiles, take note of the hardware profile number in the Hardware profile field.

  5. Click Retail essentials > Channels > Setup > POS > Profiles > Hardware profiles.

  6. In the POS hardware profile form, select the hardware profile that you noted in step 4, and then on the Keyboard FastTab, in the Keyboard mapping groups field, select a keyboard mapping group.

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