Viewing and analyzing monitoring server reports in Lync Server 2013

  • Article

 

Topic Last Modified: 2014-05-19

Monitoring Server reports provides several different measures of voice quality to monitor the QoE that is being delivered to end-users. Additionally, Monitoring Server includes several built-in reports that your organization can use to watch usage and media quality trends on your organization's network and troubleshoot media quality issues that arise.

A primary part of keeping Monitoring Server Reports interesting for daily and weekly operations is viewing and analyzing Media Quality Reports, in particular:

  • QoE Summary/Trend Reports

  • QoE Performance Reports

View reports from the monitoring server

  1. From a web browser, locate your servers hosting the SQL reporting services.

  2. View the required reports from the browser screen.

  3. (Optional) Export a report by selecting the export option and the required output format.

Configure call detail recording (CDR)

  1. From a user account that is a member of the RTCUniversalServerAdmins group (or has equivalent permissions), or assigned to the CsServerAdministrator or CsAdministrator role, log on to any computer that is in the network in which you deployed Lync Server 2013.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel.

  3. In the left navigation bar, click Monitoring and Archiving, and then click Call Detail Recording.

  4. On the Call Detail Recording page, click the appropriate site in the table, click Edit, and then click Show Details.

  5. To turn on purging, select Enable Purging for Monitoring Servers.

  6. In Keep call detail recordings for maximum duration (days): select the maximum number of days that call detail recordings should be retained.

  7. In Keep error report data for maximum duration (days): select the maximum number of days that error reports should be retained.

  8. Click Commit.

Configure QoE

  1. Log on to the computer as a member of the RTCUniversalServerAdmins group, or as a member of the CsVoiceAdministrator, CsServerAdministrator, or CsAdministrator role. For details, see Delegate Setup Permissions.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel.

  3. In the left navigation bar, click Monitoring and Archiving, and then click Quality of Experience Data.

  4. On the Quality of Experience Data page, click the appropriate site from the table, click Edit, and then click Show Details.

  5. To turn on purging, select Enable Purging for Monitoring Servers.

  6. In Keep call detail recordings for maximum duration (days): select the maximum number of days that QoE data should be retained.

  7. Click Commit.

Change the archiving policy

  1. From a user account that is assigned to the CsArchivingAdministrator or CsAdministrator role, log on to any computer in your internal deployment.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel.

  3. In the left navigation bar, click Monitoring and Archiving, and then click Archiving Policy.

  4. Click Global in the list of policies, click Edit, and then click Show details.

  5. In Edit Archiving Policy - Global, do the following:

  6. To enable or disable internal archiving for the deployment, select or clear the Archive internal communications check box.

  7. To enable or disable external archiving for the deployment, select or clear the Archive external communications check box.

  8. Click Commit.

Apply an archiving policy to a user

  1. From a user account that is assigned to the CsArchivingAdministrator or CsAdministrator role, log on to any computer in your internal deployment.

  2. Open a browser window, and then enter the Admin URL to open the Lync Server Control Panel.

  3. In the left navigation bar, click Users, and then search on the user account that you want to configure.

  4. In the table that lists the search results, click the user account, click Edit, and then click Show details.

  5. In Edit Lync Server User under Archiving policy, select the archiving user policy that you want to apply.

  6. Click Commit.