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Choose a method for message synchronization

Applies To: CRM 2015 on-prem, CRM Online

Messaging data synchronization includes the synchronization of email, appointments, contacts, and tasks between an email server, such as Microsoft Exchange, a POP3\SMTP-based email server, or Microsoft Outlook, and Microsoft Dynamics CRM. There are three types of messaging data synchronization available with Microsoft Dynamics CRM 2015 and Microsoft Dynamics CRM Online 2015 Update.

  1. Server-side synchronization synchronizes message data between Microsoft Dynamics CRM and Exchange or POP3\SMTP email servers.

  2. Email Router synchronizes email between Microsoft Dynamics CRM and Exchange or POP3\SMTP email servers.

  3. CRM for Outlook synchronizes message data between Microsoft Dynamics CRM and Outlook.

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