Find support for Microsoft Dynamics AX and Microsoft Dynamics Lifecycle Services [AX 2012]

Updated: October 8, 2014

This article explains how to get assistance with Microsoft Dynamics AX or Microsoft Dynamics Lifecycle Services.

If you need to contact Microsoft with technical questions, you must first determine which support team to contact. Use the information below to best identify which support team to contact.

To obtain support for Microsoft Dynamics AX or Lifecycle Services, use the resources listed in the following table. Resources are listed in the order that we recommend that you try them.

Task

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Ask the community

Ask the community

Go to the Ask The Community page to get help with your questions from the Microsoft Dynamics AX community.

Use our search tool

Use the Issue search tool

In Microsoft Dynamics Lifecycle Services, Issue search is a search engine that you can use to quickly search for KB articles, hotfixes, and workarounds for reported issues in Microsoft Dynamics AX. You can see which reported issues are in the process of being fixed and see notifications when a hotfix is released for a specific functional area in Microsoft Dynamics AX. You can download released hotfixes, see which code objects are affected, and see the code changes introduced by the hotfix. For more information, see Issue search (Lifecycle Services, LCS).

Use our cloud-powered support tool

Use the Cloud powered support tool

In Microsoft Dynamics Lifecycle Services, Cloud powered support is a tool that helps you manage support incidents. Cloud powered support lets you create a virtual machine in Azure that has the same hotfixes installed as your local environment. You can reproduce and record the incident on the virtual machine, and then submit the virtual machine to our support team. The support team follows up by investigating the incident and testing a fix on the virtual machine. If a fix is found, they send the virtual machine and the fix back to you for verification. For more information, see Cloud-powered support (Lifecycle Services, LCS).

Enter a support ticket

Enter a support ticket with the Microsoft Dynamics AX support team

Go to the Support for Microsoft Dynamics AX page to open a support ticket.

The Microsoft Dynamics AX support team can help you resolve technical issues related to:

  • Errors when using Lifecycle Services

  • Errors when using Microsoft Dynamics AX

Deploy Microsoft Dynamics AX on Azure

Get assistance with Microsoft Dynamics AX licensing questions

Contact the Microsoft Dynamics Regional Operations Centers by clicking the following PartnerSource links:

To obtain support for Azure, use the resources listed in the following table.

Task

More information

Get assistance with billing-related questions

Get assistance with billing-related questions

Go to the Understand your bill page to get an overview of the Azure billing process, links to sample invoices, and information about how to download daily usage data for the current billing period.

Ask the community

Ask the community

Go to the Azure forums page to get help with your questions from the Azure community.

Use the Azure services dashboard

Use the Azure services dashboard

Go to the Azure services dashboard page to get the current health status of the Azure platform and services.

Enter a support ticket

Enter a support ticket with the Azure support team

Go to the Azure support options page, and click Get Support to open a support ticket. Sign in using your Microsoft account.

The Azure support team can help you resolve issues related to:

  • Requests to increase the size of your Azure subscription

  • Errors when using the Azure Management Portal

  • Issues when configuring a virtual network

  • Issues when configuring a virtual network gateway

  • Errors when running Azure PowerShell cmdlets

  • Errors when opening a remote desktop connection to an Azure virtual machine


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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