Managing Configuration Profiles


Updated: November 28, 2016

Applies To: Dynamics CRM 2016, Dynamics CRM Online

Configuration profiles contain information about the email server and authentication methods that the Microsoft Dynamics CRM Email Router will use to connect to the server and transfer email messages to and from your Microsoft Dynamics CRM deployment.

You can create and modify configuration profiles on the Configuration Profiles tab in the Email Router Configuration Manager.

There are two types of configuration profiles:

  • Incoming. An incoming configuration profile defines how the Email Router receives email messages that are to be routed to your Microsoft Dynamics CRM organization.

  • Outgoing. An outgoing configuration profile defines how the Email Router sends email messages that are being routed from your Microsoft Dynamics CRM organization.

You can create multiple incoming and outgoing configuration profiles. For example, you can use multiple incoming configuration profiles to specify different email servers that process incoming email.


A single instance of Email Router with a variety of email profiles is not a certified configuration. For example, do not configure the same instance of Email Router to retrieve emails from an on-premises Exchange Server and Exchange Online. To avoid performance problems, use separate instances of Email Router.

After you create the configuration profiles, you can use them as the default incoming and outgoing method for each user. Alternatively, you can specify different incoming and outgoing information for each user on the Users, Queues, and Forward Mailboxes tab.

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