Disable or Enable a User, Queue, or Forward Mailbox

 

Updated: November 28, 2016

Applies To: Dynamics CRM 2016, Dynamics CRM Online

You can disable a user, queue, or forward mailbox. When you disable a user, queue or forward mailbox, the Email Router will no longer process email messages for the item, but the settings for the item will remain intact. Later, you can enable the item again.

To disable or enable a user or a queue

  1. Click the Users, Queues, and Forward Mailboxes tab, and then click the Users and Queues tab.

  2. Select the user or queue that you want to disable or enable, and then click Disable, or click Enable.

    System_CAPS_noteNote

    To select multiple items in the list, press CTRL, and click each item that you want.

  3. Click Publish.

  4. Stop the Microsoft Dynamics CRM Email Router service. To do this, on the Start menu, type services.msc, and then press ENTER; or click Run, type services.msc, and then press ENTER. Right-click the Microsoft Dynamics CRM Email Router service, and then click Stop.

  5. Restart the Microsoft Dynamics CRM Email Router service. To do this, in the services list, right-click Microsoft Dynamics CRM Email Router, and then click Start.

  6. Click OK, and then close the Services application.

To disable or enable a forward mailbox

  1. Click the Users, Queues, and Forward Mailboxes tab, and then click the Forward Mailboxes tab.

  2. Select the forward mailbox that you want to disable or enable, and then click Disable, or click Enable.

    System_CAPS_noteNote

    To select multiple items in the list, press CTRL, and click each item that you want.

  3. Click Publish.

  4. Stop the Microsoft Dynamics CRM Email Router service. To do this, on the Start menu, type services.msc, and then press ENTER; or click Run, type services.msc, and then press ENTER. Right-click the Microsoft Dynamics CRM Email Router service, and then click Stop.

  5. Restart the Microsoft Dynamics CRM Email Router service. To do this, in the services list, right-click Microsoft Dynamics CRM Email Router, and then click Start.

  6. Click OK, and then close the Services application.

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