Manage Users, Queues, and Forward Mailboxes


Updated: November 28, 2016

Applies To: Dynamics CRM 2016, Dynamics CRM Online

On the Users, Queues, and Forward Mailboxes tab, you can view, test access, enable, and disable Microsoft Dynamics CRM users, queues, and forward mailboxes. Additionally, you can modify incoming and outgoing configuration profiles for users and queues, and specify or modify settings for a forward mailbox.

To manage users, queues, and forward mailboxes, you must have a connection to Microsoft Dynamics CRM Online or Microsoft Dynamics CRM Server (on-premises). Although you can use Email Router for email processing, consider using Server-Side Synchronization instead. In addition to email synchronization, Server-Side Synchronization also synchronizes accounts, contacts, and tasks. More information:  Server-side synchronization

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