Call center configuration key (MCRCallCenter)

Article
11/29/2021

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3

The Call center configuration key controls access to call center functionality in the Call center module and other modules.

You can enable or disable this key in the License configuration form.

Forms enabled by the configuration key

The following forms are available when the configuration key is enabled.

Call center forms

Form	For more information
Call center parameters	Configuring parameters and initial settings (Call center)
Conditions	Set up rules for fraud alerts
Customer item statistics	Review customer statistics
Customer service	Working with customer service options
Customer unmerge workbench	Working with customer service options
Execute change of address file	Working with customer service options
Fraud hold comments	Set up rules for fraud alerts
Item sales control	Creating sales orders for a call center
List brokers	Set up catalog source codes
List types	Set up catalog source codes
Merged customer upload	Working with customer service options
Merging customers	Working with customer service options
Order scripts	Create sales orders in the call center
Override permissions	Set up override permissions
Override reason code	Set up override permissions
Price match	Match prices for products
Refund methods	Configuring parameters and initial settings (Call center)
Rental types	Set up catalog source codes
Return summary	Creating sales orders for a call center
RFM analysis	Set up RFM analysis
Rules	Set up rules for fraud alerts
Sales item statistics	Working with customer service options
Sales order recap	Apply payments in sales orders
Script image	Add images and customer service scripts to item information
Scripts	Add images and customer service scripts to item information
Up-sell/cross-sell setup	Set up products for cross-selling and up-selling
Up-sell order entry	Set up products for cross-selling and up-selling
Variables	Set up rules for fraud alerts

Retail forms

Form	For more information
Call center	Set up a call center
Call centers	Set up a call center
Channel users	Set up a call center

Additional information about this configuration key

The following table provides information about how this configuration key relates to other configuration keys and license codes.

Detail	Description
License code	Retail Headquarters
Parent keys	Retail Headquarters
Child keys	Catalog configuration key (MCRCatalog) Continuity configuration key (MCRContinuity) Coupon configuration key (MCRCoupon) Fraud configuration key (MCRFraud) Order status notification configuration key (MCROrderStatusNotification) Payment configuration key (MCRPayment) Source code configuration key (MCRSourceCode) Note The configuration keys listed here may have additional child configuration keys. Click the link for more information about a configuration key.

License code

Retail Headquarters

Parent keys

Retail Headquarters

Child keys

Catalog configuration key (MCRCatalog)

Continuity configuration key (MCRContinuity)

Coupon configuration key (MCRCoupon)

Fraud configuration key (MCRFraud)

Order status notification configuration key (MCROrderStatusNotification)

Payment configuration key (MCRPayment)

Source code configuration key (MCRSourceCode)