Call center configuration key (MCRCallCenter) [AX 2012]

Updated: April 16, 2014

Applies To: Microsoft Dynamics AX 2012 R3

The Call center configuration key controls access to call center functionality in the Call center module and other modules.

You can enable or disable this key in the License configuration form.

The following forms are available when the configuration key is enabled.

Form

For more information

Call center parameters

Configuring parameters and initial settings (Call center)

Conditions

Set up rules for fraud alerts

Customer item statistics

Review customer statistics

Customer service

Working with customer service options

Customer unmerge workbench

Working with customer service options

Execute change of address file

Working with customer service options

Fraud hold comments

Set up rules for fraud alerts

Item sales control

Creating sales orders for a call center

List brokers

Set up catalog source codes

List types

Set up catalog source codes

Merged customer upload

Working with customer service options

Merging customers

Working with customer service options

Order scripts

Create sales orders in the call center

Override permissions

Set up override permissions

Override reason code

Set up override permissions

Price match

Match prices for products

Refund methods

Configuring parameters and initial settings (Call center)

Rental types

Set up catalog source codes

Return summary

Creating sales orders for a call center

RFM analysis

Set up RFM analysis

Rules

Set up rules for fraud alerts

Sales item statistics

Working with customer service options

Sales order recap

Apply payments in sales orders

Script image

Add images and customer service scripts to item information

Scripts

Add images and customer service scripts to item information

Up-sell/cross-sell setup

Set up products for cross-selling and up-selling

Up-sell order entry

Set up products for cross-selling and up-selling

Variables

Set up rules for fraud alerts

Form

For more information

Call center

Set up a call center

Call centers

Set up a call center

Channel users

Set up a call center

The following table provides information about how this configuration key relates to other configuration keys and license codes.

Detail

Description

License code

Retail Headquarters

Parent keys

Retail Headquarters

Child keys

Catalog configuration key (MCRCatalog)

Continuity configuration key (MCRContinuity)

Coupon configuration key (MCRCoupon)

Fraud configuration key (MCRFraud)

Order status notification configuration key (MCROrderStatusNotification)

Payment configuration key (MCRPayment)

Source code configuration key (MCRSourceCode)

NoteNote

The configuration keys listed here may have additional child configuration keys. Click the link for more information about a configuration key.

For more information about how license codes and configuration keys work together, see About license codes and configuration keys.


Announcements: To see known issues and recent fixes, use Issue search in Microsoft Dynamics Lifecycle Services (LCS).

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