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Set up CRM Online to use Social Engagement

Applies To: CRM Online

[This topic is pre-release documentation and is subject to change in future releases.]

In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement puts powerful social tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.

For information on integrating Microsoft Social Engagement with CRM Online, see Connect to Microsoft Social Engagement and Social Engagement Help Center.

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