Sign in to CRM Online services

 

Applies To: Dynamics CRM Online

Multiple Microsoft Dynamics CRM Online services (Microsoft Social Engagement, Microsoft Dynamics Marketing, Yammer, etc.) are now available. You can sign in to these services using the Office 365 admin center or sign in directly.

System_CAPS_tipTip

Admins, be sure to share this information with your end users.

A single URL gives admins access to all the CRM Online services associated with their Microsoft Online Services environment:

https://portal.office.com

In the Office 365 admin center, you can see your service health, manage users, manage licenses, and more for all the online services associated with your account.

Office 365 admin center

 

More information: What's the Office 365 admin center and how does it relate to CRM Online?

When end users sign in to https://portal.office.com, what they see varies based on the user account licenses:

In the table below, X means the user has a license for that service.

If you have these licenses…

CRM Online

X

X

X

X

Office 365 Enterprise Plan

X

X

X

Microsoft Social Engagement or Dynamics Marketing

X

X

X

X

…this is the page that opens:

Get started, then Outlook on the web

Get started, then Outlook on the web

CRM Online

CRM Online

Get started, then Outlook on the web

Microsoft Social Engagement or Dynamics Marketing

For example:

  • Users with only a CRM Online license will sign in to CRM Online.

  • Users with an Office 365 license and any other service license will see the “Get started with Office 365” page for 30 days and then Outlook on the web after 30 days.

  • Users licensed for Microsoft Social Engagement or Microsoft Dynamics Marketing will sign in to CRM Online if they have a CRM Online license and no Office 365 license.

Note: In Outlook on the web, you can use the Office 365 app launcher to open CRM Online.

To directly sign in to the CRM Online service, use:

https://<organization>.crm.dynamics.com

System_CAPS_noteNote

For other regions, replace .crm with:

  • .crm2 for South America (LATAM/SAM)

  • .crm3 for Canada (CAN)

  • .crm4 for Europe, Middle East, Africa (EMEA)

  • .crm5 for Asia Pacific (APAC)

  • .crm6 for Oceania (OCE)

  • .crm7 for Japan (JPN)

  • .crm8 for India (IND)

  • .crm9 for United States of America Government

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

To directly sign in to the Microsoft Social Engagement service, use:

https://listening.microsoft.com/app/<appID>

This URL which includes the appID is sent to the CRM administrator in an email invitation.

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

To directly sign in to the Microsoft Dynamics Marketing service, use:

https://<tenant>.marketing.dynamics.com

This URL is sent to the CRM administrator in an email invitation.

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

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