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Sign in to CRM Online services

Multiple Microsoft Dynamics CRM Online services (Microsoft Social Engagement, Microsoft Dynamics Marketing, Yammer, etc.) are now available. You can sign in to these services using the Office 365 admin center or sign in directly.

TipTip
Admins, be sure to share this information with your end users.

For admins: sign in to the Office 365 admin center

A single URL gives admins access to all the CRM Online services associated with their Microsoft Online Services environment:

https://portal.office.com

In the Office 365 admin center, you can see your service health, manage users, manage licenses, and more for all the online services associated with your account.

Office 365 admin center

More information: What's the Office 365 admin center and how does it relate to CRM Online?

End users and https://portal.office.com

When end users sign in to https://portal.office.com, what they see varies based on the user account licenses:

In the table below, X means the user has a license for that service.

 

      Licenses      

CRM Online

X

X

X

X

Office 365 Enterprise Plan

X

X

X

Microsoft Social Engagement or Dynamics Marketing

X

X

X

X

Page that opens:

Get started, then Outlook Web App

Get started, then Outlook Web App

CRM Online

CRM Online

Get started, then Outlook Web App

Microsoft Social Engagement or Dynamics Marketing

For example:

  • Users with only a CRM Online license will sign in to CRM Online.

  • Users with an Office 365 license and any other service license will see the “Get started with Office 365” page for 30 days and then Outlook Web App after 30 days.

  • Users licensed for Microsoft Social Engagement or Microsoft Dynamics Marketing will sign in to CRM Online if they have a CRM Online license and no Office 365 license.

Note: In Outlook Web App, you can use the Office 365 app launcher to open CRM Online.

Direct sign in to CRM Online

To directly sign in to the CRM Online service, use:

https://<organization>.crm.dynamics.com

noteNote
For other regions, replace .crm with:

  • .crm2 for South America (LATAM/SAM)

  • .crm4 for Europe, Middle East, Africa (EMEA)

  • .crm5 for Asia Pacific (APAC)

  • .crm6 for Oceania (OCE)

  • .crm7 for Japan (JPN)

  • .crm9 for United States of America Government

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

Direct sign in to Microsoft Social Engagement

To directly sign in to the Microsoft Social Engagement service, use:

https://listening.microsoft.com/app/<appID>

This URL which includes the appID is sent to the CRM administrator in an email invitation.

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

Direct sign in to Microsoft Dynamics Marketing

To directly sign in to the Microsoft Dynamics Marketing service, use:

https://<tenant>.marketing.dynamics.com

This URL is sent to the CRM administrator in an email invitation.

Your username depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

CRM administrators can provide the URL and sign-in information.

See Also

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