Sign in to Dynamics and Office 365 apps

 

Updated: November 28, 2016

Applies To: Dynamics 365 (online), Dynamics CRM Online

There are multiple ways to sign in and access your Dynamics and Office 365 apps. You can sign in by using the Office 365 admin center, or sign in directly. For December 2016 update for Microsoft Dynamics 365 (online), we're introducing the Office 365 home page which you can also sign in to directly.

System_CAPS_tipTip

Admins: Be sure to share this information with your end users.

You can troubleshoot issues with signing in to Dynamics 365 using the Microsoft Support and Recovery Assistant for Office 365. For more information, see the blog New diagnostic scenario for web sign-in.

For admins and end users, when you sign in to https://portal.office.com, you will go to the Office 365 Welcome page. The tiles that appear on the Welcome page depend on what licenses you have. For example, if you have licenses for Office 365 and Dynamics 365 (online), you'll see tiles for Microsoft Office apps like Word, OneDrive, and SharePoint, as well as a tile for Dynamics 365.

Office 365 welcome page

 

Click the Dynamics 365 tile to go to the Dynamics 365 Home page. See For admins and end users: Introducing the Dynamics 365 home page.

If you're a Dynamics 365 system administrator, you'll see an Admin tile. Click this tile to get to the Office 365 admin center, where you can see your service health, manage users, manage licenses, and more for all the online services associated with your account.

Admin tile on the Office 365 welcome page

 

From there, you can get to the Dynamics 365 Administration Center. Click Admin centers > Dynamics 365.

Dynamics 365 option in the Admin center drop-down list

 

For other ways to access Dynamics and Office 365 apps, see Quickly navigate with the Office 365 app launcher and the Dynamics 365 home page.

System_CAPS_importantImportant

Some Dynamics 365 admins might be unable to access the Dynamics 365 Administration Center after signing in to https://portal.office.com. Use the following steps to directly navigate to the Dynamics 365 Administration Center and manage your Dynamics 365 (online) instance.

  1. Go to https://port.<region>.dynamics.com/G/instances/InstancePicker.aspx?noSetupRedirect=True

  2. For <region> use one of the following:

    • .crm for North America (NAM)

    • .crm2 for South America (LATAM/SAM)

    • .crm3 for Canada (CAN)

    • .crm4 for Europe, Middle East, Africa (EMEA)

    • .crm5 for Asia Pacific (APAC)

    • .crm6 for Oceania (OCE)

    • .crm7 for Japan (JPN)

    • .crm8 for India (IND)

  3. Sign in with your Dynamics 365 (online) admin credentials.

We have a new Dynamics 365 home page for you to use to manage and open Dynamics 365 apps. You can sign in to this page directly using your Office 365 (or Active Directory) credentials with this URL: https://home.dynamics.com

For information on the Dynamics 365 home page, see: For admins and end users: Introducing the Dynamics 365 home page.

To directly sign in to the Dynamics 365 (online) service, use:

https://<organization>.crm.dynamics.com

System_CAPS_noteNote

For other regions, replace .crm with:

  • .crm2 for South America (LATAM/SAM)

  • .crm3 for Canada (CAN)

  • .crm4 for Europe, Middle East, Africa (EMEA)

  • .crm5 for Asia Pacific (APAC)

  • .crm6 for Oceania (OCE)

  • .crm7 for Japan (JPN)

  • .crm8 for India (IND)

  • .crm9 for United States of America Government

Your user name depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

Dynamics 365 administrators can provide the URL and sign-in information.

To directly sign in to the Microsoft Social Engagement service, use:

https://listening.microsoft.com/app/<appID>

This URL, which includes the appID, is sent to the Dynamics 365 administrator in an email invitation.

Your user name depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

Dynamics 365 administrators can provide the URL and sign-in information.

To directly sign in to the Microsoft Dynamics Marketing service, use:

https://<tenant>.marketing.dynamics.com

This URL is sent to the Dynamics 365 administrator in an email invitation.

Your user name depends on whether your organization uses the standard Office 365 domain (for example, username@contoso.onmicrosoft.com) or you have a custom domain (for example, username@contoso.com).

Dynamics 365 administrators can provide the URL and sign-in information.

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