Create and print a credit note for customer invoices

You can create an invoice with a negative amount; such an invoice is classified as a credit note. You must select the transactions that were previously posted for a customer invoice and then edit the transactions to create and print a credit note. With the exception of legal entities whose primary address is Germany, the title of the invoice is Corrective invoice.

Prerequisites

The following table shows the prerequisites that must be in place before you start.

Create and print a credit note for a posted sales order

To create and print a credit note for returned items that are invoiced for a posted sales order, follow these steps:

1. Click Accounts receivable > Common > Sales orders > All sales orders. Select an invoiced sales order.

2. On the Sell tab, click Credit note.

3. Select the Select all check box to select all sales invoice transactions, or in the lower pane, select the Mark check box next to the sales order line that you want to correct the quantity of the returned items.

4. Specify a reason code and a description for the selected sales order transaction.

5. Click OK to update the selected sales invoice transaction with a negative amount for the returned items. On the Invoice tab, click Invoice to post the invoice for the sales order.

6. In the Quantity field, select Deliver now, and then select the Print invoice check box to print the invoice.

7. Click OK to post and print the credit note.

Create and print a credit note for a return sales order

Create a return sales order for the returned items and specify a reason code for returning the items. After you create the return sales order, send the return order acknowledgement to the customer to return the items. Create an item arrival journal based on the returned items, and then post the journal to invoice them. You can generate a packing slip for the returned items and post the invoice for the return sales order to print the credit note.

Create and post a return sales order

To create and post a return sales order, follow these steps:

1. Click Sales and marketing > Common > Return orders > All return orders.

2. Create a new return sales order, and then specify a customer account number and reason code for returning the items.

3. Click OK, and on the Action Pane, click Return > Find sales order.

4. Select the Select all check box to select all sales invoice transactions, or in the lower pane, select the Mark check box next to the sales order line that you want to correct the quantity of the returned items for.

5. Select a reason code, and then enter a reason comment for the selected sales order transaction.

6. Click OK to update the selected sales invoice transaction with the selected return items.

7. On the Action pane, in the Send field group, click Return order to post the return sales order.

Create and post an item arrival journal

To create and post an item arrival journal, follow these steps:

1. Click Inventory management > Periodic > Arrival overview.

2. On the Overview tab, in the Setup name field, select the return order type, and then click Update to update the overall item arrival list.

3. In the Receipts pane, select the Select for arrival check box for a sales order, or in the Lines pane, select the check box for a sales order line that the return order is created for.

4. Click Start arrival to generate an item arrival journal.

5. Click Inventory management > Journals > Item arrival > Item arrival.

6. Select an item arrival journal, and then click Lines to enter the disposition codes for all of the journal lines.

7. Click Validate to validate the journal lines, and then click Post to post the item arrival journal.

Print the credit note for the return sales order

To print the credit note for the return sales order, follow these steps:

1. Click Sales and marketing > Common > Return orders > Open return orders.

2. Select the return sales order for which the item arrival journal is posted.

3. Click Send > Acknowledgement to send the acknowledgement to the customer that the return order was created.

4. Click Generate>Packing slip to generate the packing slip for the returned items.

5. Click Accounts receivable > Common > Sales orders > All sales orders. Select the invoiced sales order.

6. On the Invoice tab, click Invoice to post the credit note.

7. In the Quantity field, select Deliver now, and then select the Print invoice check box to print the invoice.

8. Click OK to post and print the credit note.

Technical information for system administrators

If you don't have access to the pages that are used to complete this task, contact your system administrator and provide the information that is shown in the following table.