Email Router

 

Updated: November 28, 2016

Applies To: Dynamics CRM 2016, Dynamics CRM Online

System_CAPS_noteNote

The Microsoft Dynamics CRM Email Router is deprecated for December 2016 update for Dynamics 365 (online and on-premises) or later. We strongly recommend that you migrate all email routing functionality to use the server-side synchronization feature. More information: Migrate settings from the Email Router to server-side synchronization and Set up server-side synchronization of email, appointments, contacts, and tasks.

The Microsoft Dynamics CRM Email Router acts as an intermediary application that provides server-to-server synchronization between Microsoft Dynamics CRM and Exchange or POP3/SMTP based email servers. The Email Router only synchronizes email messages. It doesn’t synchronize appointments, contacts, or tasks.

Email Router synchronization in Dynamics CRM

The Email Router enables you to configure an interface between your Microsoft Dynamics CRM deployment and one or more servers running Exchange Server, Exchange Online accounts, or POP3 servers, for incoming email. For outgoing email, one or more SMTP servers, Exchange Web Services (EWS), or Exchange Online accounts are supported. Email messages come into the Microsoft Dynamics CRM system through the Email Router. More information: Microsoft Dynamics CRM Email Router software requirements

System_CAPS_importantImportant

Although it is supported, we do not recommend that you install the Email Router on a computer that is running Microsoft Exchange Server.

After you install the Email Router, you must run the Email Router Configuration Manager, an application that is installed during Microsoft Dynamics CRM Email Router Setup. You can use the Email Router Configuration Manager to configure the following:

  • One or more incoming profiles. An incoming profile contains the information about the email systems that will be used to process incoming email messages.

  • One or more outgoing profiles. An outgoing profile contains the information about the email systems that will be used to process outgoing email messages.

  • One or more deployments. The Deployments area contains information about the Microsoft Dynamics CRM deployment and maps to an incoming and outgoing profile.

  • Users, queues, and forward mailboxes. This area contains information about each user that will use the Email Router for email tracking. You can also configure email routing for queues and define a forward mailbox.

For more information about the Email Router Configuration Manager, see the following resources:

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