Set up Email Router


Updated: November 28, 2016

Applies To: Dynamics CRM 2016, Dynamics CRM Online


The Microsoft Dynamics CRM Email Router is deprecated for December 2016 update for Dynamics 365 (online and on-premises) or later. We strongly recommend that you migrate all email routing functionality to use the server-side synchronization feature. More information: Migrate settings from the Email Router to server-side synchronization and Set up server-side synchronization of email, appointments, contacts, and tasks.

The Microsoft Dynamics CRM Email Router provides centrally managed Exchange Server and POP3/SMTP-based email server routing for users, queues, and forward mailboxes. The Email Router runs continuously as a service and only synchronizes email messages. You can’t use it to synchronize appointments, contacts, or tasks.

This section covers installing and configuring the Microsoft Dynamics CRM Email Router.

If you use Microsoft Dynamics CRM, when you use the Email Router, Dynamics CRM emails are synchronized to your specified email system, and your emails in specified mailboxes may be synced back to Dynamics CRM. The Email Router is available as a separate component for download and installation.

An administrator can configure the Email Router to specify which users have the ability to send emails from Dynamics CRM or synchronize emails to Dynamics CRM, as well as which mailboxes to synchronize.

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