Use Retail Modern POS in offline mode

A Retail Modern POS device will go offline if the system is temporarily down or if the channel database is unavailable. When the connection with the channel database is lost, the POS automatically switches to the offline database.

If a data request does not succeed within the Timeout interval configured in the offline profile, Retail Modern POS will automatically switch to the offline database and continue the sales transaction.

Retail Modern POS will try to reconnect to either the Retail Server or the channel database after the Reconnect attempt interval configured in the offline profile. This reconnect attempt will only occur at the beginning of a transaction.

You can also set Retail Modern POS to connect to an offline document store to include images. For more information, see Walkthrough: Adding an Image to Product Search Results.

Determine the connection mode of Retail Modern POS

The status header of Retail Modern POS provides an indicator of the current connection status.

The Connection status window in Retail Modern POS displays the status of the last synchronization attempt with the offline database.

Create a button to switch between online and offline modes manually

You can add a button to Retail Modern POS to manually switch between online and offline modes. Create a button for POS operation 917 – Database connection status. Use the button as a toggle to connect or disconnect.

Operations that can be completed when the channel database is offline

You can complete the following operations when the channel database is offline.

Operations that can’t be completed when the channel database is offline

You can’t complete the following operations when the channel database is offline.