Delete an instance

Dynamics CRM 2016
 

Updated: November 28, 2016

Applies To: Dynamics 365 (online), Dynamics CRM Online

You can delete Microsoft Dynamics 365 (online) Sandbox instances to recover the licenses and storage space or to prevent them from being used by mistake. In order to delete a production instance, you must first switch to a Sandbox instance and then delete the Sandbox instance.

  1. Browse to the Office 365 admin center and sign in using Office 365 Global administrator credentials.

  2. Click Admin centers > Dynamics 365.

  3. Choose the Instances tab.

  4. Select the instance that you want, and then click Delete.

    System_CAPS_warningWarning

    Your data will be lost! Be sure you’ve selected the correct instance.

  5. Click Confirm to delete the instance.

Deleting an instance doesn’t change the number of your licenses purchased. For example, say you have two instances - one Sandbox and one production - and you decide to delete your Sandbox instance. After the delete has successfully completed, you’ll see one production instance and one instance to configure in the Instance tab of the Manage your Dynamics 365 updates page.

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