Change the branding of Clutter notifications in Exchange Online

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Tip

Focused Inbox is going to replace Clutter. Learn more: Update on Focused Inbox and our plans for Clutter.

The Clutter feature uses Inbox notifications to invite users and to send status messages. The default branding used for these notifications is Outlook, but you can modify the branding for your organization.

Change the branding of Clutter notifications (new EAC)

This article describes how to change the branding of Clutter notifications to match that of your school, business, or organization.

Note

For more information about the types of Clutter notifications that end users in your organization receive, see Clutter notifications in Outlook.

To begin, you will need to sign in to Microsoft 365 or Office 365 with your work or school account.

  1. Once signed in to Microsoft 365 or Office 365, go to the Microsoft 365 admin center.

  2. Click to expand Users, then select Active Users.

  3. Select Add Add. to add a user. The Create a new user account dialog will open.

  4. In the Create a new user account dialog, enter a Display name and a username. The display name will appear in the Sender field for all Clutter notifications sent to your users. A new temporary password is generated for the new user account. Click Create to create the account.

  5. Go to the new Exchange admin center (EAC).

  6. Click Recipients, and then click Mailboxes.

  7. Select the user you just created. A details pane will be shown.

  8. Under Mailbox settings > Email addresses, click Manage email address types.

  9. In the Manage email address types display pane, click Add. Add email address type to add an email address to the new user account.

  10. In the new email address dialog, select SMTP as the email address type, and then, in the Email address:* box, type the following: 7a694ec2-b7c9-41eb-b562-08fd2b277ae0@[your default domain], where [your default domain] is the domain that your organization uses. For most organizations, this would be [your domain name].onmicrosoft.com. When finished, click OK.

  11. Back in the Manage email address types dialog, click Save to associate the new email address with the user account. All Clutter notifications sent to end users in your organization will now originate from this account.

Change the branding of Clutter notifications (Classic EAC)

This article describes how to change the branding of Clutter notifications to match that of your school, business, or organization.

Note

For more information about the types of Clutter notifications that end users in your organization receive, see Clutter notifications in Outlook.

To begin, you will need to sign in to Microsoft 365 or Office 365 with your work or school account.

  1. Once signed in to Microsoft 365 or Office 365, go to the Microsoft 365 admin center.

  2. Click to expand Users, then select Active Users.

  3. Select Add Add. to add a user. The Create a new user account dialog will open.

  4. In the Create a new user account dialog, enter a Display name and a username. The display name will appear in the Sender field for all Clutter notifications sent to your users. A new temporary password is generated for the new user account. Click Create to create the account.

  5. Go the Exchange admin center.

  6. Click recipients, and then click mailboxes.

  7. Select the user you just created, and then click the pencil icon to edit the account, as shown in the following example.

    Picture of the Exchange admin center when creating your branding mailbox for Clutter.

  8. In the user account dialog, click Email address, and then click Add Add. to add an email address to the new user account.

    Picture of the user dialog box, which is used to add a new email address to the user account.

  9. In the new email address dialog, select SMTP as the email address type, and then, in the Email address box, type the following: 7a694ec2-b7c9-41eb-b562-08fd2b277ae0@[your default domain], where [your default domain] is the domain that your organization uses. For most organizations, this would be [your domain name].onmicrosoft.com.

    When finished, click OK.

    Picture of the new email address dialog, with the email address you need to enter to rebrand Clutter notifications.

  10. Back in the user account dialog, click save to associate the new email address with the user account. All Clutter notifications sent to end users in your organization will now originate from this account.

Change the branding of Clutter notifications using PowerShell

You can also create a new shared mailbox as the branding mailbox using PowerShell. Follow these steps.

  1. Connect to Exchange PowerShell.

  2. Type the following commands:

    New-Mailbox -Shared -Name branding@contoso.com -DisplayName "Branding Clutter Mailbox" -Alias branding
Set-Mailbox "IT Admin" -EmailAddresses SMTP: branding@contoso