Use the Office 365 admin center to manage your Dynamics 365 (online) subscription

Dynamics CRM 2016

Updated: December 6, 2016

Applies To: Dynamics 365 (online), Dynamics CRM Online

The Office 365 admin center is a portal site rich in features for the administrator. Microsoft Dynamics 365 (online) takes advantage of the features on this site to simplify and consolidate management of user accounts, billing, licensing, and more.

Office 365 admin center

Review the information in this topic to learn how to do common Dynamics 365 (online) administrative tasks in the Office 365 admin center.


You must have the Global admin role to fully access the Office 365 admin center.

You can open Dynamics 365 (online) and other services such as Microsoft Dynamics Marketing and Microsoft Social Engagement from the Office 365 app launcher. Choose Admin to open the Office 365 admin center and Dynamics 365 to open Dynamics 365 (online). More information: Find help for the latest changes in Office 365

Office 365 app launcher

The Dynamics 365 Administration Center is your portal site to manage Dynamics 365 (online) instances and updates.

You access the portal by choosing Dynamics 365 from the left-side menu in the Office 365 admin center.

Choose Admin > CRM

Choose the Instances tab to edit, copy, and reset, existing instances, configure new instances, manage preferred solutions, and more. More information: Manage Microsoft Dynamics 365 (online) instances

CRM Online Administration Center Instances tab

Choose the Updates tab to approve and schedule updates, change the update target version, and open Dynamics 365 (online). More information: Manage Microsoft Dynamics 365 (online) updates

CRM Online Administration Center - Updates tab

You can quickly get real-time status of your Dynamics 365 (online) and Office 365 services. The Service health page on the Office 365 admin center provides a comprehensive view of the service health of your online services. If users are having trouble signing in to Dynamics 365 (online), check this page to see if there is a service outage.

Click Health > Service health, and select services with issues to get more information.

Office 365 admin center dashboard service health

Click View history from the right-side menu to get more detailed information for each service arranged by date.

Office 365 Admin Center service health history

Check out the Message center to see how to fix or prevent issues, plan for service changes, or just to stay informed of new or updated features.

Click Health > Message center, and select messages to get more information.

Office 365 Admin Center Message Center

Having a problem with your Dynamics 365 (online) service? You can create a service request to get the issue resolved.

Create a Dynamics 365 (online) service request

  1. Sign in to the Office 365 admin center.

  2. In the left-side menu, choose Support > Service requests, and then click Add (Add properties button).

  3. Under Create a service request, click Dynamics 365. You may need to expand the list by choosing More.

  4. Fill in the information and submit your request.

    Office 365 admin center service request

Each user signs in to Dynamics 365 (online) with an Office 365 user ID (more precisely, an Azure Active Directory user ID, see the following Note). Access to Dynamics 365 (online) is controlled through the Office 365 user ID.

You use the Office 365 admin center to add, edit, and delete Dynamics 365 (online) users and to reset passwords.

Office 365 admin center active users


Dynamics 365 (online) uses Azure Active Directory as its identity provider. You access Dynamics 365 (online) through an Azure Active Directory user ID that is created and managed in the Office 365 admin center. For simplicity, we’ll refer to the Azure Active Directory user ID as the Office 365 user ID in this documentation.

If your company uses on-premises Active Directory for user identity, you have options that can simplify user management such as providing a single sign-on experience for your users. More information: Manage user account synchronization

Use the Subscriptions page to adjust licenses, view your bill, add a partner of record, and lots more.

Office 365 admin center subscriptions

Use the Security & privacy page to set how frequently a user’s password expires and the number of days before a user is notified of an upcoming expiration.

Office 365 admin center manage password expiration


Note the information on this page about users doing their own password reset. To enable your users to be able to reset their passwords themselves, you’ll need to purchase an Azure Active Directory subscription and configure it for password self-service. More information: Self-service password reset in Azure AD: how to enable, configure, and test self-service password reset

If you have an Azure Active Directory Basic or Premium subscription, you can set it up so users can do their own password reset. You can access Azure Active Directory configuration from the Office 365 admin center. More information: Enable users to reset their Azure AD passwords

On the left-side menu of the Office 365 admin center, choose Admin centers > Azure AD. Select your subscription in Microsoft Azure and then choose Configure.

Azure Active Directory password policy

Use the Manage domains page to add your domain to your subscription. When you add your own domain, user sign-ins can match your company’s URL. For example, instead of, it could be More information: Verify your domain in Office 365

Office 365 admin center add your domain

On the left-side menu of the Office 365 admin center, click Billing > Purchase services to add licenses or purchase new online services.

Office 365 admin center purchase services

© 2016 Microsoft Corporation. All rights reserved. Copyright

Community Additions