Configure Exchange 2013 public folders for a hybrid deployment

Exchange 2013
 

Applies to: Exchange Server 2013, Exchange Server 2016

Topic Last Modified: 2016-12-09

Summary: Instructions for enabling Exchange Online users to access on-premises public folders in your Exchange 2013 environment.

In a hybrid deployment, your users can be in Exchange Online, on-premises, or both, and your public folders are either in Exchange Online or on-premises. Sometimes your online users may need to access public folders in your Exchange Server 2013 on-premises environment. Similarly, Exchange 2013 users may need to access public folders in Office 365 or Exchange Online.

NoteNote:
If you have Exchange 2010 or Exchange 2007 public folders, see Configure legacy on-premises public folders for a hybrid deployment.

This article describes how to enable your Exchange Online/Office 365 users to access public folders in Exchange 2013. To enable on-premises Exchange 2013 users to access public folders in Exchange Online, see Configure Exchange Online public folders for a hybrid deployment.

An Exchange Online/Office 365 user must be represented by a MailUser object in the Exchange on-premises environment in order to access Exchange 2013 public folders. This MailUser object must also be local to the target Exchange 2013 public folder hierarchy. If you have Office 365 users who aren't currently represented on-premises by MailUser objects, refer to Microsoft Knowledge Base article 3106618 "Exchange Online users can't access legacy on-premises public folders" to create matching on-premises entities.

  1. These instructions assume that you have used the Hybrid Configuration Wizard to configure and synchronize your on-premises and Exchange Online environments and that the DNS records used for most users’ AutoDiscover references an on-premises end-point. For more information, see Hybrid Configuration wizard.

  2. These instructions assume that Outlook Anywhere is enabled and functional on the on-premises Exchange server(s). For information on how to enable Outlook Anywhere, see Outlook Anywhere.

  3. Implementing public folder coexistence for a hybrid deployment of Exchange with Office 365 may require you to fix conflicts during the import procedure. Conflicts can happen due to non-routable email address assigned to mail enabled public folders, conflicts with other users and groups in Office 365, and other attributes.

  4. In order to access public folders cross-premises, users must upgrade their Outlook clients to the November 2012 Outlook public update or later.

    1. To download the November 2012 Outlook update for Outlook 2010, see Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition.

    2. To download the November 2012 Outlook Update for Outlook 2007, see Update for Microsoft Office Outlook 2007 (KB2687404).

  5. Outlook 2011 for Mac and Outlook for Mac for Office 365 are not supported for cross-premises public folders. Users must be in the same location as the public folders to access them with Outlook 2011 for Mac or Outlook for Mac for Office 365. In addition, users whose mailboxes are in Exchange Online won’t be able to access on-premises public folders using Outlook Web App.

    NoteNote:
    Outlook 2016 for Mac is supported for cross-premises public folders. If clients in your organization use Outlook 2016 for Mac, make sure they have installed the April 2016 update. Otherwise, those users will not be able to access public folders in a hybrid topology. For more information, see Accessing public folders with Outlook 2016 for Mac.

  1. Download the following files from Mail-enabled Public Folders - directory sync script:

    • Sync-MailPublicFolders.ps1

    • SyncMailPublicFolders.strings.psd1

  2. Save the files to the local computer on which you’ll be running PowerShell. For example, C:\PFScripts.

The Directory Synchronization service doesn’t synchronize mail-enabled public folders. Running the following script will synchronize the mail-enabled public folders across premises and Office 365. Special permissions assigned to mail-enabled public folders will need to be recreated in the cloud since cross-premise permission are not supported in Hybrid Deployment scenarios. For more information, see Exchange Server 2013 Hybrid Deployment.

NoteNote:
Synchronized mail-enabled public folders will appear as mail contact objects for mail flow purposes and will not be viewable in the EExchange admin center. See the Get-MailPublicFolder command. To recreate the SendAs permissions in the cloud, use the Add-RecipientPermission command.
  1. On the Exchange 2013 server, run the following command to synchronize mail-enabled public folders from your local on-premises Active Directory to O365.

    Sync-MailPublicFolders.ps1 -Credential (Get-Credential) -CsvSummaryFile:sync_summary.csv
    

    Where Credential is your Office 365 user name and password, and CsvSummaryFile is the path to where you would like to log synchronization operations and errors, in .csv format.

NoteNote:
Before running the script, we recommend that you first simulate the actions that the script would take in your environment by running it as described above with the -WhatIf parameter.
We also recommend that you run this script daily to synchronize your mail-enabled public folders.

The final step in this procedure is to configure the Exchange online organization and to allow access to the Exchange 2013 public folders.

Enable the exchange online organization to access the on-premises public folders. You will point to all of you on-premises public folder mailboxes.

Set-OrganizationConfig -PublicFoldersEnabled Remote -RemotePublicFolderMailboxes PFMailbox1,PFMailbox2,PFMailbox3
NoteNote:
You must wait until ActiveDirectory synchronization has completed to see the changes. This process can take up to 3 hours to complete. If you don’t want to wait for the recurring synchronizations that occur every three hours, you can force directory synchronization at any time. For detailed steps to do force directory synchronization, see Force directory synchronization.

  1. Log on to Outlook for a user who is in Exchange Online and perform the following public folder tests:

    • View the hierarchy.

    • Check permissions

    • Create and delete public folders.

    • Post content to and delete content from a public folder.

 
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