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Troubleshooting the Visio Add-in

Applies To: Operations Manager 2007 R2

You might see the following issues when you use the Visio Add-in for System Center Operations Manager 2007 R2.

The issues listed below apply to both the Visio 2007 and the Visio 2010 Add-ins, unless otherwise noted.

You see a Transferring files window when you click Health Explorer or Alert View (Visio 2007 Add-in)

When you right-click a shape in your Visio diagram and then click Health Explorer or Alert View, you might see a Transferring Files window before the Web console opens.

You can ignore this window. No files are being transferred.

The font size of inserted shapes might appear too small

When you insert a new graphic by using the Insert Shape option, the font size for the shape text might appear too small. The size is determined by the default font size set for a template.

You can change the font size by selecting the shape and then choosing a different font size in the Visio toolbar.

Hyperlinks on sub-shapes are not available

Health Explorer and Alert View hyperlinks might not be available in Edit mode or Full Screen mode if you have grouped your shapes or added links to any shapes that were already contained within groups.

You receive a ConfigurationErrorsException error message

You might see the following error message:

System.Configuration.ConfigurationErrorsException: Configuration system failed to initialize ---> 
System.Configuration.ConfigurationErrorsException: Unrecognized configuration section userSettings. 
   (C:\Documents and Settings\asttest\Local Settings\Application Data\Microsoft_Corporation
   line 3)

To work around this problem, delete the configuration file identified at the top of the error message. For example, delete the following file:


You receive a MissingMethodException error message

You might see the following error message:

System.MissingMethodException: Method not found: 'System.Security.SecureString System.Windows.Controls.PasswordBox.get_SecurePassword()'.
   at Microsoft.EnterpriseManagement.VisioAddin.EnterCredentials.get_Password()
   at Microsoft.EnterpriseManagement.VisioAddin.SCOMHelpers.EnterCredentials(ManagementGroupConnectionSettings& connectSettings)
   at Microsoft.EnterpriseManagement.VisioAddin.Document.ConnectToManagementGroup()
   at Microsoft.EnterpriseManagement.VisioAddin.Document.AddDataLinkToShape()

To resolve this problem, install Microsoft .NET Framework 3.5 SP1, available from

The state graphic is not displayed

The state graphic does not appear on a stencil even though you have linked the shape with the Link Shape to Data option.

Some stencils in Visio are not defined with a wrapping group. To resolve this problem, create a group for the shape, and then use the Link Shape to Data option again. To create a group, right-click the shape, and then click Shape and Group.

You see security warnings when you open a diagram

When you open a document that you previously linked to Operations Manager, you receive multiple security warnings.

This problem occurs because the status of the document components is set to refresh automatically. To suppress the warnings, select Don’t show this message again.

You cannot re-install the Visio Add-in

If you delete the Operations Manager Add-in by using the Visio Trust Center, you cannot add it again later.

This behavior occurs by design in Visio. Before you can add the Operations Manager Add-in again, uninstall it by using Add/Remove Programs (or Programs and Features) in the Control Panel, and then reinstall it.