Configure the number of sign-in failures before Outlook Voice Access users are disconnected


Applies to: Exchange Online, Exchange Server 2013, Exchange Server 2016

Topic Last Modified: 2012-11-09

You can specify the number of sequential unsuccessful sign-in attempts that are allowed before a caller is disconnected. The value of this setting can be from 1 through 20. Setting this value too low can frustrate users. For most organizations, this value should be set to the default of three attempts.

For additional management tasks related to UM dial plans, see UM dial plan procedures.

  • Estimated time to complete: Less than 1 minute.

  • You need to be assigned permissions before you can perform this procedure or procedures. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging permissions topic.

  • Before you perform these procedures, confirm that a UM dial plan has been created. For detailed steps, see Create a UM dial plan.

  • For information about keyboard shortcuts that may apply to the procedures in this topic, see Keyboard shortcuts in the Exchange admin center.

Having problems? Ask for help in the Exchange forums. Visit the forums at Exchange Server, Exchange Online, or Exchange Online Protection..

  1. In the EAC, navigate to Unified Messaging > UM dial plans.

  2. In the list view, select the UM dial plan you want to modify, and then click Edit Edit icon.

  3. On the UM dial plan page, click Configure.

  4. In Settings, under Number of sign-in failures before disconnecting, enter the number of sign-in failures.

  5. Click Save.

This example sets the number of sign-in failures before users are disconnected to 5 for a UM dial plan named MyUMDialPlan.

Set-UMDialPlan -identity MyUMDialPlan -LogonFailuresBeforeDisconnect 5